Project Manager in London

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Help bring Fortnum & Mason to new customers around the world. Fortnum & Mason is continuing to grow beyond our iconic Piccadilly flagship, creating exciting experiences for customers across travel retail, international markets, wholesale partnerships, shop-in-shop concepts and pop-up locations. We're looking for a Project Manager to lead the delivery of these expansion projects, helping turn approved concepts into successful, customer-focused destinations that reflect the very best of the Fortnum & Mason brand. This is a fantastic opportunity for an organised and commercially minded project professional who enjoys working across multiple stakeholders, markets and locations. You'll play a key role in opening new sites, supporting international growth and ensuring every project is delivered to the highest standards.

What you'll be doing

• Lead satellite store, travel retail, wholesale, shop-in-shop, pop-up and international projects from planning through to opening.
• Develop and manage project plans, budgets, delivery schedules and resource requirements.
• Coordinate multiple workstreams, ensuring risks, dependencies and milestones are effectively managed.
• Partner with teams across Operations, Property, Design, Technology, Supply Chain, Finance, Marketing and Buying & Merchandising to deliver successful outcomes.
• Work closely with international partners, operators and suppliers to ensure projects are delivered consistently and in line with Fortnum & Mason standards.
• Support store openings, mobilisation activities and launch readiness programmes.
• Coordinate operational readiness across training, communications, stock, customer service and technology requirements.
• Monitor project performance, providing clear reporting, updates and recommendations to stakeholders.
• Ensure projects deliver against agreed timelines, budgets, quality standards and business objectives.

Supporting exceptional customer experiences

• Help create customer experiences that reflect our reputation for quality, service and innovation.
• Work with Retail, Hospitality, Brand and Buying teams to ensure projects meet customer expectations.
• Balance commercial objectives with operational practicality and customer needs.
• Support post-launch reviews to identify opportunities for improvement and future success.

Working with partners around the world

• Build strong relationships with international operators, travel retail partners and wholesale customers.
• Support onboarding, mobilisation and launch activities.
• Manage project risks across multiple locations and stakeholders.
• Act as a key point of contact between internal teams and external partners throughout the project lifecycle.

What we're looking for

We're looking for someone who enjoys delivering projects in fast-paced, customer-focused environments and can confidently manage multiple priorities at once. You'll have:

• Experience delivering retail, hospitality, store development or customer-facing projects.
• Strong project planning, organisation and delivery skills.
• Experience managing budgets, suppliers and project governance processes.
• A track record of coordinating multiple stakeholders and workstreams to achieve successful outcomes.
• An understanding of store development, design and construction delivery processes.
• Experience supporting store openings, mobilisation plans or operational readiness activities.
• Strong communication and stakeholder management skills.
• Commercial awareness and a customer-focused approach to decision-making.
• The ability to manage competing priorities and deliver results in a dynamic environment.

It would be great if you also have

• Experience delivering international expansion, travel retail, wholesale or rollout projects.
• Experience working within a RIBA-aligned project environment.
• Experience within premium retail, hospitality or food and drink businesses.
• A project management qualification such as PRINCE2, PMP, APM or equivalent.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.