Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead our Membership programme, driving growth and enhancing customer engagement.
- Company: Join a prestigious brand in the heart of London with a vibrant culture.
- Benefits: Enjoy competitive salary, generous discounts, 25 days holiday, and a fantastic staff restaurant.
- Why this job: Be at the forefront of customer engagement and make a real impact on our Members' experience.
- Qualifications: Proven marketing experience, especially in loyalty or subscriptions, with strong leadership skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Fortnum's is currently working on plans to better understand and engage all customers (through data and insight, personalisation, CRM etc). Alongside this, we also want to find new ways to engage, acknowledge and reward our most valued customers.
You will be responsible for supporting and delivering on the Customer Engagement team's overall strategy across our new Membership programme, Friends of Fortnum's, with a focus on driving growth across acquisition of new Members as well as engaging existing Members using a multi-channel marketing approach.
Across Membership you will help drive the strategic direction of the programme, ensuring that it is highly relevant and capable of strengthening relationships with our most engaged customers as well as building stronger relationships with those who have the potential to engage with the brand more frequently.
This role will work closely with our Senior Marketing Manager and Online Trading teams to deliver initiatives that support our acquisition and in-life sales targets for the year, as well as taking a hands-on approach to operations supporting where needed across our Retail, Hospitality and Customer Services team to ensure a cohesive Membership experience.
You'll work closely with our Buying and Merchandising teams to develop our product strategy and offering for Members, focusing on a curation of bespoke products and encourage co-creation and product discovery. There will also be opportunities to develop our Events strategy to provide more exclusive experiences to our Members.
This is a senior role for a high performing individual who enjoys working in a matrix organisation, developing new ways of working and designing new processes to drive results. This individual will relish the role of championing Friends of Fortnum's across the business to ensure it is at the heart of consideration for all business units.
Key Responsibilities:- Experience in the loyalty or subscriptions sector with a focus on driving growth and nurturing customer experience
- A highly experienced Marketing professional, with demonstrable experience in planning and executing marketing activity
- Experience of digital marketing preferable
- Extensive experience developing and leading cross-functional teams and creative agencies.
- Creative mindset - able to translate strategy into a clear vision for creative execution across key channels.
- Comfortable with writing simple copy and self-serving across design elements
- Strong brief writing skills, working closely with our design and copy teams in the execution of our customer comms
- Collaborative considered and adaptable manager, with the ability to influence at a senior level and across disciplines and staff of all levels
- A passion and enjoyment for building relationships and collaborating with a wide variety of teams
- Strong strategic thinking and communication skills.
- Excellent organisational and project management abilities - able to manage operational day to day execution as well as strategically minded.
- Passionate, ambitious, with a love of learning & takes pride in all they do
- Attention to detail; always looking to improve
- Tenacious, proactive, and self-motivated
- Competitive salary
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluded bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum's ingredients
- A range of opportunities to develop and grow personally and professionally
- Discretionary bonus
- Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Membership Manager in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team members, be ready to discuss your past experiences and how they relate to the Membership Manager role. Bring examples of your work or even a portfolio if it’s relevant – it’ll help you stand out!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Membership Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and helps us get to know you better right from the start!
We think you need these skills to ace Membership Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Membership Manager role shine through. We want to see your love for customer engagement and how you can bring that passion to Friends of Fortnum's.
Tailor Your Experience: Make sure to highlight your experience in loyalty or subscriptions. We’re looking for someone who can drive growth and nurture customer experiences, so connect your past roles to what we’re doing at Fortnum's.
Be Creative: This role needs a creative mindset, so don’t be afraid to show off your innovative ideas in your application. Whether it’s through your writing style or the examples you choose, let us see how you can translate strategy into action.
Keep It Clear and Concise: While we love detail, clarity is key! Make sure your application is easy to read and gets straight to the point. We appreciate strong brief writing skills, so show us you can communicate effectively right from the start.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Membership Inside Out
Before the interview, make sure you thoroughly understand the Friends of Fortnum's programme. Familiarise yourself with its benefits, target audience, and how it stands out from competitors. This will show your genuine interest and help you discuss how you can contribute to its growth.
✨Showcase Your Marketing Savvy
Prepare examples of past marketing campaigns you've executed, especially those related to loyalty or subscriptions. Be ready to discuss your creative process and how you measure success. This will demonstrate your expertise and ability to drive engagement.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, highlight your experience in cross-functional collaboration. Share specific instances where you successfully influenced stakeholders or led a team to achieve a common goal, showcasing your adaptability and communication skills.
✨Bring Ideas to the Table
Think about innovative strategies for enhancing customer engagement and retention. Prepare a few ideas to share during the interview, such as potential events or marketing initiatives. This proactive approach will illustrate your passion for the role and your strategic thinking capabilities.
