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- Tasks: Lead the Friends of Fortnum's Membership programme and drive growth through innovative engagement strategies.
- Company: Luxury retail company known for its exceptional customer experience.
- Benefits: Generous employee discounts, development opportunities, and a vibrant work environment in central London.
- Why this job: Join a prestigious brand and make a significant impact on customer loyalty and engagement.
- Qualifications: Strong marketing background, especially in loyalty or subscription services, with strategic thinking skills.
- Other info: Dynamic role with excellent career advancement potential.
The predicted salary is between 43200 - 72000 £ per year.
A luxury retail company is seeking a Senior Customer Engagement Manager to lead the Friends of Fortnum's Membership programme. This role focuses on driving growth through acquisition and engagement strategies.
The ideal candidate should have a strong background in marketing, particularly in loyalty or subscription services, and demonstrate excellent strategic thinking and project management skills.
This position offers a dynamic work environment in central London with generous employee benefits, including discounts and development opportunities.
Membership Growth Director – Engagement & CRM in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Growth Director – Engagement & CRM in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail space, especially those involved in customer engagement and CRM. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in driving membership growth and engagement. This will help us see how you can bring value to the Friends of Fortnum's programme.
✨Tip Number 3
Be ready for the interview! Research the company and its membership programme thoroughly. We want to see your passion for luxury retail and how you can contribute to our growth strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our team at Fortnum's.
We think you need these skills to ace Membership Growth Director – Engagement & CRM in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Membership Growth Director role. Highlight your background in marketing, especially in loyalty or subscription services, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strategic thinking and project management skills. Tell us why you're passionate about driving growth through engagement strategies.
Showcase Relevant Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Numbers and results speak volumes, so let us know how you’ve driven growth in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Stuff
Before the interview, dive deep into the luxury retail sector and understand the Friends of Fortnum's Membership programme. Familiarise yourself with their current engagement strategies and think about how you can enhance them. This shows your genuine interest and helps you stand out.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in driving customer engagement and growth. Use metrics to back up your achievements, especially in loyalty or subscription services. This will demonstrate your strategic thinking and project management skills effectively.
✨Ask Insightful Questions
Come prepared with thoughtful questions about the company's future plans for the membership programme. This not only shows your enthusiasm but also gives you a chance to assess if the company aligns with your career goals. Think about asking how they measure success in customer engagement.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The luxury retail environment thrives on personal connections, so being authentic can help you connect with the interviewers. Show them why you’re not just a fit for the role, but also for the company culture.
