At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences at Heathrow.
- Company: Join the iconic Fortnum & Mason brand in a dynamic airport environment.
- Benefits: Enjoy competitive salary, discounts, bonus opportunities, and generous holiday leave.
- Other info: Opportunities for career growth and a commitment to inclusivity.
- Why this job: Be a brand ambassador and create memorable experiences for customers from around the world.
- Qualifications: Experience in retail or hospitality with a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Heathrow Airport, London
Contract: Full-time opportunities available
At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking experienced leaders to join our team. We are recruiting for Manager, Deputy Manager and Assistant Manager roles, offering exciting opportunities to join an iconic British brand in a dynamic, international environment. This is a unique opportunity to lead a team representing Fortnum & Mason's heritage of excellence, delivering thoughtful, personalised service to customers from across the world.
As a Manager, you will act as a true ambassador of the brand, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail.
Why Work For Us:
- Competitive salary
- Paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday, a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years*
*Subject to terms and conditions
What You'll Be Doing:
- Leading, inspiring, and developing a high-performing team to deliver a world-class, service-led customer experience
- Acting as a brand ambassador, bringing the Fortnum & Mason story to life with confidence and pride
- Driving sales performance while maintaining a strong service-first culture
- Coaching your team to build strong product knowledge across food, gifting, and luxury retail ranges
- Overseeing the shop floor to ensure exceptional presentation standards that reflect our heritage
- Creating a warm, welcoming environment for customers and colleagues alike
- Managing day-to-day operations in a fast-paced airport setting, ensuring efficiency and compliance
- Supporting recruitment, onboarding, and ongoing development of your team
What We Are Looking For:
- An experienced leader within retail, hospitality, or a customer-focused environment
- Passionate about delivering outstanding service and creating memorable customer experiences
- Proud to represent a brand built on heritage, quality, and craftsmanship
- A natural people leader - warm, engaging, and able to inspire and develop others
- Commercially aware, with the ability to balance service excellence and sales performance
- Highly organised, with strong attention to detail in a fast-moving environment
- Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays
Please note: Appointment is subject to satisfactory references and pre-employment checks (5 years). Due to the security requirements of working at Heathrow Airport, additional screening may be required.
If you have a passion for exceptional service and take pride in leading teams to create memorable customer experiences, we would be delighted to hear from you. This is a fantastic opportunity to grow your career within a luxury setting, with opportunities across Manager, Deputy Manager, and Assistant Manager levels.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Manager in London employer: Fortnum & Mason
At Fortnum & Mason, we pride ourselves on being an exceptional employer, offering a competitive salary, generous benefits including paid overtime and substantial discounts, and a vibrant work culture that celebrates diversity and inclusion. Located at Heathrow Airport, our team members enjoy unique opportunities to develop their careers within a prestigious British brand, all while delivering outstanding service in a dynamic, international environment. Join us to lead a passionate team and create memorable experiences for customers from around the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Manager in London
✨Tip Number 1
Get to know the company inside out! Research Fortnum & Mason's history, values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or delivered exceptional service. Be ready to share these during interviews to demonstrate your fit for the Manager role.
✨Tip Number 3
Dress the part! When you’re heading to an interview at a luxury brand like Fortnum & Mason, make sure your outfit reflects their high standards. First impressions matter, so show up looking sharp and professional.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for exceptional service shine through. We want to see how you connect with Fortnum & Mason's heritage and values, so share your experiences that reflect this.
Tailor Your CV:Make sure your CV is tailored to the role of Manager. Highlight your leadership experience in retail or hospitality, and don’t forget to mention any achievements that demonstrate your ability to drive sales while maintaining a service-first culture.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be engaging and personal, and explain how your skills and experiences align with what we’re looking for in a Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role and our company there!
How to prepare for a job interview at Fortnum & Mason
✨Know the Brand Inside Out
Before your interview, dive deep into Fortnum & Mason's history, values, and what makes them unique. Understand their commitment to exceptional service and how they embody their heritage in every customer interaction. This knowledge will help you demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired others, drove performance, or created a positive work environment. Be ready to discuss your coaching style and how you develop team members' skills.
✨Emphasise Customer Experience
Since delivering outstanding service is key, come equipped with stories that highlight your ability to create memorable customer experiences. Discuss how you balance service excellence with sales performance, and be prepared to share your strategies for maintaining high presentation standards.
✨Be Ready for Fast-Paced Scenarios
Working at Heathrow means you'll need to think on your feet. Prepare for situational questions that test your ability to manage day-to-day operations in a busy environment. Show that you're organised, detail-oriented, and flexible enough to handle various shifts and challenges.
