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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch customer experiences.
- Company: Luxury retail brand in London known for excellence and inclusion.
- Benefits: Competitive salary, generous benefits, and a vibrant work environment.
- Why this job: Join a prestigious brand and make a real impact on customer satisfaction.
- Qualifications: Extensive customer service experience and strong people skills required.
- Other info: Opportunity for personal growth in a supportive and inclusive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A luxury retail brand in London is seeking a Customer Services Assistant Manager to lead the customer service team. The successful candidate will manage relationships, uphold customer excellence, and drive team development while ensuring compliance with best practices.
Key qualifications include:
- Extensive customer service experience
- Strong people skills
- Proficiency in CRM systems
This role offers a competitive salary, generous benefits, and a vibrant work environment focused on excellence and inclusion.
Luxury Retail: Customer Service Manager & Team Lead in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Retail: Customer Service Manager & Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at the brand you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for customers.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've managed a team or resolved a tricky customer issue. We want to see how you handle pressure and maintain excellence in service.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Luxury Retail: Customer Service Manager & Team Lead in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your customer service skills and how you’ve gone above and beyond to create exceptional customer experiences.
Highlight Your People Skills: We want to see how you connect with others! Use your application to showcase your strong people skills. Mention any team leadership experiences or examples of how you've successfully managed relationships in previous roles.
Demonstrate Your CRM Proficiency: Since proficiency in CRM systems is key for this role, make sure to mention any relevant experience you have with these tools. We’re looking for candidates who can hit the ground running, so don’t hold back on your tech-savvy side!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fortnum & Mason
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury retail brand thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your People Skills
As a Customer Service Manager, strong people skills are crucial. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. Highlight how you’ve motivated your team and upheld customer excellence in challenging situations.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is a key qualification, brush up on the specific systems mentioned in the job description. Be ready to discuss how you've used these tools to enhance customer service and drive team performance in your previous roles.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that reflect your interest in the role and the company culture. Ask about their approach to team development and how they ensure compliance with best practices in customer service. This shows you're serious about contributing to their success.
