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- Tasks: Manage key client accounts and maximise sales performance in International Wholesale.
- Company: Join the iconic Fortnum & Mason team in London!
- Benefits: Enjoy a competitive salary, generous discounts, and 25 days holiday plus your birthday off.
- Why this job: Be part of a prestigious brand and make a real impact on international sales.
- Qualifications: 2+ years in International Wholesale, strong Excel skills, and excellent communication abilities.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join the Fortnum & Mason Team!
Why Work For Us:
- Competitive salary
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluded bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum's ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme
About The Role:
To be responsible for managing key client accounts, which will include aspects of range presentation, operations, finance and customer service to ensure appropriate brand representation and to maximise sales performance. To deliver to the agreed strategy and targets.
Reports to: Director of International
Key interfaces: The role holder will interact with multiple parties across the company business, liaising on requirements for customers (product information, food technical, administration, logistics) and providing information to the wider business as and when required. The role holder will liaise regularly with departments such as Buying, Marketing, Visual Merchandising, Finance, Retail and Technical.
What You'll Do:
- Assist the Director of International in managing the business-critical path, in relation to International Wholesale, to ensure that agreed timelines are met regarding product presentations, pricing and sample availability.
- Ensure all new product opportunities are maximised subject to regional preferences and restrictions.
- Collaborate with Marketing and Visual Merchandising Teams to support new product or location launches and enhancing the brand wherever possible within the constraints of our Wholesale partners' corporate guidelines.
- Problem-solve issues arising with customers regarding all aspects of account management.
- Promote our partners' online activity to maximise sales taking every opportunity to enhance the brand's digital presence and social activity where appropriate.
- Assist the Director of International in defining sales conditions with new clients including order minimums, payment terms, exclusivity etc.
- Work with the International Merchandiser to forecast customers' sales and report on performance to Director of International.
- Work towards maximum possible order fulfilment.
- Contribute to monthly executive board report.
- Manage the journey of customer orders on time and assist with communication with clients regarding order issues and collections.
- Liaise with Technical Support and Logistics for all export procedures, product registrations and food labelling where relevant.
- Closely work with the International Administration Assistant in relation to order processing, invoicing and customer debt.
- Report into the Director of International on sales status against budget and all operational issues.
- Assist in building sales and margin budgets.
- Visit key markets as and when required.
KPI's:
- In line with one of our brand standards, Achieve Together, build strong, cordial and professional relationships with team members and the wider business teams.
- Grow the International Wholesale business within the parameters of strategy set by the business.
- Take Pride in providing exceptional levels of customer service.
What We Are Looking For:
- Self-driven, well-organised and resilient.
- Numerate, financially astute, high level of Excel skills and proficient in Microsoft Office, Word, Outlook, and PowerPoint.
- Excellent presentation, communication and interpersonal skills, adept at interacting with people at all levels and cultures.
- Able to manage own workload and that of a team with excellent time organization skills.
- Able to work to tight deadlines and work flexibly.
- Proactive approach.
- Effective and commercial decision-maker.
- Ability to work in a fast-paced environment thinking strategically and driving results.
- High degree of personal drive and motivation will be needed with a proactive and flexible attitude towards change.
- Minimum 2 years' experience in International Wholesale and/or Franchising.
- Mature attitude to managing overseas customers with strong cultural awareness.
- Strong verbal and written communication skills.
- Ability to build trusting relationships with customers reinforcing our brand values and professionalism.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
International Wholesale Account Manager in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Wholesale Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially how they relate to international wholesale. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of International Wholesale Account Manager. Highlight your ability to manage client accounts and drive sales performance, as these are key aspects of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fortnum & Mason team and ready to contribute to our success.
We think you need these skills to ace International Wholesale Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the International Wholesale Account Manager role. Highlight relevant experience and skills that match the job description, especially in account management and customer service.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed client accounts or driven sales in the past, and don’t forget to show your passion for our brand!
Showcase Your Skills: We want to see your Excel and Microsoft Office skills shine! If you have any relevant certifications or projects that demonstrate your numeracy and organisational abilities, make sure to include them in your application.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining the Fortnum & Mason team!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Numbers
As an International Wholesale Account Manager, you'll need to be financially astute. Brush up on your Excel skills and be ready to discuss sales forecasts and budgets. Prepare some examples of how you've managed financial aspects in previous roles.
✨Cultural Awareness is Key
Given the international nature of the role, it's crucial to demonstrate your understanding of different cultures. Research the markets you'll be dealing with and be prepared to share how you've successfully navigated cultural differences in past experiences.
✨Showcase Your Problem-Solving Skills
The role involves managing customer issues, so think of specific challenges you've faced in account management. Be ready to discuss how you approached these problems and what solutions you implemented to ensure customer satisfaction.
✨Build Rapport with the Interviewers
Since this position requires excellent interpersonal skills, make sure to engage with your interviewers. Ask them about their experiences at Fortnum & Mason and share your enthusiasm for building strong relationships with clients and teams alike.
