Location: London Reporting to: Head of People Services, Reward & Insight
At Fortnum & Mason, our people technology, data and insight are central to how we support colleagues and make better business decisions. We are looking for a People Technology & Insight Manager to lead our People technology roadmap, strengthen reporting and insight, and drive automation and continuous improvement across the People function.
We are two years into our PeopleXD journey with Access Group, and the foundations are now in place. The next stage is about shaping a clearer roadmap, improving how the system is used, and delivering new functionality that supports the wider People function and business.
This is an exciting opportunity for someone who enjoys combining technology, data, insight and change management to deliver meaningful business outcomes. You'll take ownership of the People technology roadmap, lead continuous improvement initiatives and help shape how technology, automation and AI are used across the People function.
This will suit someone who is comfortable moving between strategic thinking and hands‑on delivery, and who enjoys turning complex systems and data into clear, practical solutions.
What you'll be doing
- Lead the delivery and ongoing development of the People technology roadmap, translating priorities into clear plans that deliver measurable business value.
- Own and optimise PeopleXD and the wider People technology landscape, ensuring systems are well governed, connected and fit for purpose.
- Drive system enhancements, integrations and technology change through clear prioritisation, robust testing, change control and effective adoption.
- Develop and evolve our people reporting and insight capability, providing meaningful analysis that supports business decision-making.
- Identify opportunities to improve efficiency through automation, AI and emerging technologies, ensuring solutions are practical, well governed, sustainable and genuinely add value.
- Own the People technology architecture, ensuring systems, integrations and data flows are scalable, effective and well controlled.
- Lead technology adoption and change initiatives, ensuring colleagues are supported through effective communication, training and engagement.
- Build capability within the HRIS & Insight function, developing both the team and our wider use of technology, data and insight across the People team.
What we're looking for
- Experience working with HRIS platforms, ideally PeopleXD.
- Strong experience in people analytics, workforce reporting and turning data into actionable insight.
- Proven experience delivering technology change, system improvements and business transformation initiatives.
- Experience using tools such as Power BI, Power Automate and advanced Excel.
- Strong understanding of technology architecture, integrations and interconnected systems.
- A commercially minded approach, with the ability to balance business priorities, user experience and governance requirements.
- Experience identifying opportunities for automation, process improvement and AI adoption.
- Strong stakeholder management skills, with the ability to influence and build credibility across all levels of the organisation.
- A systems-thinking mindset and a passion for continuous improvement.
Why join Fortnum & Mason?
This role offers the opportunity to shape the future of People technology, data and insight at one of the world's most iconic retailers. You'll work across technology, data, automation and AI programmes, lead meaningful change and play a key role in helping the business make better decisions through great systems and trusted insight.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
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Human Resource Information System Manager in London employer: Fortnum & Mason
At Fortnum & Mason, we pride ourselves on creating extraordinary experiences and fostering a supportive work environment that values each team member's contributions. As a Retail Guest Experience Host in our iconic Piccadilly location, you'll enjoy competitive pay, generous discounts, and numerous opportunities for career development while being part of a rich heritage that celebrates exceptional service and inclusivity. Join us to not only enhance your skills but also to create magical moments for our customers every day.
