At a Glance
- Tasks: Welcome guests and create memorable experiences in a prestigious tea salon.
- Company: Iconic flagship store in the heart of Piccadilly, London.
- Benefits: Inclusive environment, career development, and recognition for outstanding contributions.
- Other info: Dynamic role with opportunities to grow in the hospitality industry.
- Why this job: Join a team that values customer service and offers a unique hospitality experience.
- Qualifications: Experience in high-end dining and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
hostess Located in the heart of Piccadilly in our beautiful flagship store.
This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Host/Hostess - Diamond Jubilee Tea Salon Epitomising the sophistication of Afternoon and High Tea in all its splendour, our Diamond Jubilee Tea Salon serves an extraordinary selection of teas, our famous fluffy scones and delicious sandwiches 7 days a week for all those special occasions.
The Queen opened the Tea Salon in 2012 in honour of her Diamond Jubilee.
The Tea Salon also specialises in private dining hosting an array of events from charity balls to private birthday parties.
We are currently looking for a Host/Hostess for our Diamond Jubilee Tea Salon.
This is a pivotal role within the front of house team ensuring we leave a lasting impression on our valued customers.
Key
Accountabilities: Maintain a high customer focus and convey this attitude to all team members Ensure that all standards of service are met First impression of restaurant and last warming goodbye, creating positive and fun experience for customers.
Reservation bookkeeper, ensuring organized and accurate records of customers.
Strive for customer satisfaction by meeting all personal and special requests of guests.
We expect the successful candidate to have the following skills and experience: Experience as a successful Host/Hostess within Afternoon Tea or high-end restaurant.
Excellent Microsoft office skills Excellent communication skills Passionate about customer service and hospitality industry Be really resilient and be able to manage up Excellent diary management An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
StudySmarter Expert Advice🤫
We think this is how you could land hostess in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fortnum & Mason. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fortnum & Mason
Don't be shy about reaching out to Fortnum & Mason directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace hostess in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fortnum & Mason and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fortnum & Mason
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
