At a Glance
- Tasks: Join our team at Heathrow Airport and deliver exceptional customer experiences.
- Company: Fortnum & Mason, a luxury retail brand with a rich heritage.
- Benefits: Enjoy up to 40% employee discount, 25 days holiday, and career development opportunities.
- Other info: Attend our Open Day for interviews and role discussions; apply in advance!
- Why this job: Be part of an iconic brand's new chapter and make a real impact.
- Qualifications: Retail or customer service experience, positive attitude, and team spirit.
The predicted salary is between 12 - 13 £ per hour.
Hiring now – a rare opportunity to join one of Britain’s most iconic luxury retail brands as we prepare to open our new store in Terminal 2 in September 2026. Fortnum & Mason is renowned worldwide for its exceptional customer experience, rich heritage and beautifully curated products. We’re looking for passionate retail professionals to be part of this exciting new chapter.
Location: Heathrow Airport (Landside). Exact location details will be shared with shortlisted candidates.
About The Opportunity
We’re hosting a Retail Recruitment Open Day and are looking for customer-focused individuals to join our new Terminal 2 store.
What We Are Looking For
- Previous experience in retail or customer service
- A positive, professional attitude and strong team ethic
- Flexibility to work early starts, late finishes, weekends and bank holidays
- Confidence working in a fast-paced, high-profile environment
Open Day - How It Works
- Attendance is by application only
- All candidates must apply in advance to reserve a slot
- Walk-ins will not be accepted
- Interviews and role discussions will take place on the day
- Successful candidates will be contacted with full event details, including time, location and what to bring
Essential Eligibility - Please Read Before Applying
- All roles are airside, meaning successful candidates must pass airport security vetting.
- Right to work in the UK
- A full 5-year history covering employment, education or unemployment
- References covering the last 5 years (no unexplained gaps over 28 days)
- Proof of address history
- Basic criminal record check (DBS)
- Willingness to complete airport security checks and training
How To Apply
Apply online to reserve your place. If shortlisted, you’ll be contacted with full details of the open day. Applications without full eligibility will not be progressed.
Why Work For Us
- Generous employee discount of up to 40%
- 25 days holiday (excluding bank holidays) plus an extra day off for your birthday
- Opportunities for career development and progression
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; or sexual orientation. We celebrate difference to create a truly inclusive environment.
Heathrow Airport Open Day - Retail roles in London employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the iconic setting of Piccadilly. With a commitment to employee growth and development, we provide ample opportunities for professional advancement alongside generous benefits such as a substantial discount and 25 days of holiday, making it a rewarding place to build your career in tax management.
StudySmarter Expert Advice🤫
We think this is how you could land Heathrow Airport Open Day - Retail roles in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fortnum & Mason, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fortnum & Mason!
We think you need these skills to ace Heathrow Airport Open Day - Retail roles in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fortnum & Mason, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fortnum & Mason and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fortnum & Mason that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fortnum & Mason
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
