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- Tasks: Lead a passionate team to deliver exceptional customer experiences in luxury beauty.
- Company: Join the iconic Fortnum & Mason, a leader in quality and innovation.
- Benefits: Enjoy competitive pay, generous discounts, and 28 days holiday plus extra wellbeing days.
- Why this job: Curate luxury products and inspire a team while making a real impact.
- Qualifications: Experience in luxury beauty management and strong leadership skills required.
- Other info: Be part of a diverse team with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join the Fortnum & Mason Beauty & Accessories Team! For over 300 years, Fortnum & Mason has been the home of exceptional quality, service, and innovation. From our iconic Piccadilly store to our growing global presence, we are dedicated to creating extraordinary experiences for our customers.
The Role
We are looking for an experienced and passionate Bath & Body and Perfumery Manager to lead our luxury department. This is a unique opportunity to curate and deliver an exceptional customer experience, showcasing the finest fragrances, skincare, and bath products from world-renowned brands and exclusive collections.
Why Work For Us:
- Competitive hourly rate
- Paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday, a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Lead and inspire a team to deliver outstanding service and achieve sales targets.
- Maintain impeccable visual merchandising standards that reflect Fortnum & Mason's heritage and luxury positioning.
- Build strong relationships with customers, offering expert advice and personalised recommendations.
- Manage stock levels, supplier relationships, and ensure compliance with company standards.
- Drive KPIs and commercial performance through effective planning, reporting, and team development.
What We're Looking For:
- Proven experience managing a luxury beauty, fragrance, or bath & body department.
- Strong leadership skills with the ability to motivate and develop a team.
- Exceptional product knowledge - particularly in luxury settings, and a passion for delivering world-class customer service.
- Commercially astute with a track record of achieving sales and profitability targets.
- Excellent communication and organisational skills.
Why Join Us?
At Fortnum & Mason, you'll enjoy a competitive salary, generous staff discount, and opportunities for career development within a heritage brand that values creativity and excellence.
Apply Now
If you have the expertise and passion to lead our Beauty & Accessories department, we'd love to hear from you. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Floor Manager in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and luxury retail industry, especially those connected to Fortnum & Mason. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion! When you get the chance to meet potential employers or during interviews, let your enthusiasm for luxury beauty and customer service shine through. Share your experiences and how they align with Fortnum & Mason's values—this will set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by researching Fortnum & Mason’s products and their heritage. Familiarise yourself with their bestsellers and unique offerings. This knowledge will not only impress your interviewers but also demonstrate your commitment to delivering exceptional customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re genuinely interested in joining the Fortnum & Mason family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the beauty and perfumery industry shine through. We want to see your genuine interest in luxury products and how you can bring that passion to Fortnum & Mason.
Tailor Your CV: Make sure your CV highlights relevant experience in managing luxury beauty or fragrance departments. We love seeing specific examples of how you've led teams and achieved sales targets, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Floor Manager role. Share your vision for creating exceptional customer experiences and how you plan to inspire your team at Fortnum & Mason.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Products Inside Out
Before the interview, dive deep into the luxury beauty and fragrance products that Fortnum & Mason offers. Familiarise yourself with their unique selling points and be ready to discuss how you would showcase these products to enhance customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about specific challenges you've faced and how you motivated your team to achieve sales targets while maintaining exceptional service standards.
✨Understand the Brand's Heritage
Fortnum & Mason has a rich history, so make sure you understand its values and how they translate into customer service. Be ready to explain how you would uphold and promote this heritage in your role as Floor Manager.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Floor Manager role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
