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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a luxury retail environment.
- Company: Join Fortnum & Mason, a prestigious brand known for excellence and innovation.
- Benefits: Enjoy a competitive salary, generous discounts, annual bonuses, and 28 days holiday.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive setting.
- Qualifications: Retail management experience and strong interpersonal skills are essential.
- Other info: Be part of a celebrated team recognised for outstanding contributions across various sectors.
The predicted salary is between 28800 - 43200 £ per year.
We are now looking for an outstanding individual with a strong retail background to join us in the role of Deputy Store Manager of our store. Our Deputy Store Manager will continue the tradition of delivering a world class experience to the customers of Fortnum & Mason. Working in partnership with our Bicester Village Store Manager, our Deputy will ensure the store meets and exceeds Fortnum & Mason's standards and targets, while always adhering to our company objectives, vision and values.
In addition, our candidate will coach and develop our sales team, ultimately coordinating, supervising and overseeing the planning, organisation and delegation of work. Also involved in trade and KPI reporting, our Deputy Manager will pull and communicate this information to our executive team, as well as the wider business on a continual basis.
Successful candidates will possess:
- Experience in managing a skilled and diverse team
- Knowledge of recruitment and HR functions, within a retail environment
- Experience in building and nurturing relationships with internal and external stakeholders
- Strong IT skills, with the ability to interpret financial and business reports
- Full flexibility to work varying shift patterns (including early mornings, late nights & weekends)
In return, we offer:
- A competitive salary
- A generous store and restaurant discount of up to 40%
- Annual bonus of up to 5% of annual salary
- 28 days holidays pro rata (inc. bank holidays)
- Defined development scheme to grow your career
- Monthly staff shop
- Excellent pension scheme
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Deputy Store Manager in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research Fortnum & Mason's values, history, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on the company culture and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle team dynamics or customer service challenges, and be ready to share your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team at Fortnum & Mason directly.
We think you need these skills to ace Deputy Store Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how you can inspire joy and deliver a world-class experience, just like we do at Fortnum & Mason.
Tailor Your CV: Make sure your CV highlights your relevant experience in managing teams and your knowledge of retail operations. We’re looking for someone who can coach and develop others, so share examples that showcase your leadership skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they align with our company values. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Bicester Village.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially about Fortnum & Mason. Understand their values, products, and what sets them apart in the luxury market. This will show that you're genuinely interested and ready to contribute to their legacy.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you inspired others or improved team performance – this will highlight your capability to coach and motivate.
✨Be Ready with KPIs
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you've used data to drive sales or improve customer experiences. Showing that you can interpret financial reports and use them to make informed decisions will impress the interviewers.
✨Flexibility is Key
Since the role requires flexibility with shifts, be honest about your availability. If you can work early mornings, late nights, or weekends, mention it! This shows your commitment and willingness to adapt to the needs of the store.
