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- Tasks: Lead a passionate team to deliver exceptional customer experiences in a luxury food environment.
- Company: Join the iconic Fortnum & Mason, known for culinary excellence and unique products.
- Benefits: Enjoy competitive pay, discounts, generous holiday, and career development opportunities.
- Why this job: Be part of a dynamic team that creates memorable moments for customers every day.
- Qualifications: Experience in a supervisory role and a passion for food and service.
- Other info: Inclusive workplace with recognition for outstanding contributions and excellent career growth.
The predicted salary is between 24000 - 36000 £ per year.
Join the heart of culinary excellence at Fortnum & Mason. Our iconic Food Hall on the Lower Ground Floor is a destination for the finest and most unique products, sourced from exceptional independent suppliers. From freshly made pasta and pies to our legendary Scotch eggs, our Deli counters are a celebration of taste and tradition. We are seeking a hands-on and passionate Deli Supervisor to lead our talented team and deliver an unforgettable experience for every customer who walks through our doors.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*subject to terms and conditions
What You’ll Do:
- Lead with inspiration: Motivate and coach a close-knit team to deliver world-class service every time.
- Be hands-on: Support your team on the shop floor, ensuring smooth service and impeccable standards.
- Create memorable moments: Bring the Fortnum’s luxury experience to life through exceptional customer engagement.
- Collaborate: Work closely with multiple departments to keep everything running seamlessly.
What We’re Looking For:
- Proven experience in a supervisory or leadership role within a fast-paced environment.
- A background in luxury or premium settings where service is key.
- A natural leader with strong people management skills and a proactive approach.
- Flexibility to work varied shifts, including weekends.
- Outstanding communication skills and a genuine passion for food and customer service.
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Deli - Catering Supervisor in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deli - Catering Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Fortnum & Mason's values and mission. This way, you can tailor your responses to show how you fit right in with their luxury service ethos.
✨Tip Number 2
Practice your people skills! As a Deli Supervisor, you'll need to inspire and motivate your team. Think of examples from your past where you've led a team or handled a tricky customer situation, and be ready to share those stories.
✨Tip Number 3
Show your passion for food! When discussing your experience, highlight any roles where you've worked with premium products or in a fast-paced environment. Let them see your enthusiasm for delivering exceptional culinary experiences.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or how they celebrate success. It shows you're genuinely interested and eager to contribute to their iconic Food Hall.
We think you need these skills to ace Deli - Catering Supervisor in London
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food and customer service shine through. Share any relevant experiences that highlight your enthusiasm for culinary excellence and how you can bring that passion to our Deli team.
Highlight Leadership Experience: Make sure to emphasise your supervisory or leadership roles in fast-paced environments. We want to see how you've motivated teams and delivered exceptional service, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for the Deli Supervisor role. Mention specific skills and experiences that align with what we’re looking for, like your ability to create memorable customer moments and collaborate across departments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Culinary Stuff
Brush up on your knowledge of gourmet foods and luxury service standards. Familiarise yourself with Fortnum & Mason's unique offerings, like their famous Scotch eggs and artisanal products. This will show your genuine passion for food and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your natural leadership abilities and proactive approach.
✨Engage with Customer Service Scenarios
Be ready to discuss how you would create memorable moments for customers. Consider role-playing potential customer interactions during the interview to showcase your outstanding communication skills and genuine passion for delivering exceptional service.
✨Flexibility is Key
Highlight your willingness to work varied shifts, including weekends. Share any past experiences where you adapted to changing schedules or demands, as this aligns perfectly with the dynamic nature of the Deli Supervisor role.
