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- Tasks: Lead a dynamic customer service team in a luxury retail environment.
- Company: Join an iconic luxury brand known for excellence and style.
- Benefits: Enjoy a competitive salary and attractive benefits package.
- Why this job: Make a real impact by enhancing customer experiences in luxury retail.
- Qualifications: Exceptional customer service skills and strong team management experience required.
- Other info: Opportunity for professional growth in a prestigious retail setting.
The predicted salary is between 36000 - 60000 £ per year.
A luxury retail brand in Greater London is seeking a Customer Services Assistant Manager to lead their customer service team. This role demands a candidate with exceptional customer service skills, strong team management experience, and proficiency in CRM systems.
The successful candidate will be responsible for optimizing service delivery, managing performance metrics, and fostering team development. This position comes with competitive salary and benefits, within an iconic brand known for excellence in retail.
Customer Services Manager - Luxury Retail & Team Leader in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager - Luxury Retail & Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at the brand you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, be ready to discuss your experience with CRM systems and team management. Make it clear how you can optimise service delivery.
✨Tip Number 3
Prepare for the interview by researching the brand's values and customer service philosophy. We want you to align your answers with their expectations, showcasing how you can foster team development and enhance performance metrics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Manager - Luxury Retail & Team Leader in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your expertise.
Team Management Experience is Key: Since this role involves leading a team, don’t forget to mention your team management experience. We’re looking for someone who can inspire and develop others, so tell us about your leadership style and any successes you've had in managing teams.
Get Familiar with CRM Systems: Proficiency in CRM systems is a must for this position. If you’ve worked with any specific systems before, make sure to mention them. We want to know how you’ve used these tools to enhance customer service and streamline processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our iconic brand!
How to prepare for a job interview at Fortnum & Mason
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury retail brand thoroughly. Understand their values, mission, and what sets them apart in the market. This knowledge will not only impress the interviewers but also help you align your answers with their expectations.
✨Showcase Your Customer Service Expertise
Prepare specific examples from your past experiences that highlight your exceptional customer service skills. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle the demands of a Customer Services Assistant Manager role.
✨Emphasise Team Leadership Skills
As a potential team leader, it's crucial to convey your management style and how you foster team development. Be ready to discuss how you've motivated teams in the past and any strategies you've implemented to improve performance metrics.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is key for this role, brush up on your knowledge of popular platforms. If you have experience with specific systems, be prepared to discuss how you've used them to optimise service delivery and enhance customer satisfaction.
