At a Glance
- Tasks: Deliver exceptional service through personalised gift advice and smooth order handling.
- Company: Join the festive team at Fortnum & Mason, a leader in luxury gifting.
- Benefits: Full-time seasonal role with remote work options and flexible shifts.
- Other info: Inclusive environment with career development opportunities and potential for extra hours.
- Why this job: Create memorable experiences for clients during the magical Christmas season.
- Qualifications: Sales and customer service experience, excellent communication, and multitasking skills.
The predicted salary is between 31500 - 38500 £ per year.
Christmas Concierge Gifting Executive - London
Having brought the spirit of Christmas to even the most remote corners of the world, our Concierge team at Fortnum & Mason is proud to offer a truly personal touch in an increasingly impersonal world.
We are looking for dynamic, confident, and personable Concierge Gifting Executives to join our expert, sales-focused Gifting team.
In this role, you'll deliver exceptional service through personalised gift advice, smooth order handling, and outstanding account management-helping to create a truly memorable festive season for our business and VIP clients.
This seasonal role runs from September to December, with a combination of remote work and time at our Piccadilly head office.
It's a full-time position with 5 shifts spreads across the week.
To be successful, you'll need a quiet, professional home workspace with reliable high-speed internet, a passion for sales, and a strong drive to meet targets.
Responsible for managing your own clients throughout the fast-paced Christmas period, you will need to utilise your multitasking skills as you will be involved in the entire order process.
From making proactive calls to existing and new clients, handling complex client queries, processing orders on our system, looking after and rectifying any delivery issues and all aftercare.
- We expect the successful candidate to have the following skills and experience:
- Sales and Customer Service experience
- Excellent Microsoft office and technology skills.
- Excellent communication skills, a resilient and can-do attitude.
- Excellent time keeping and prioritisation.
- Knowledge of tools and systems used would be preferential. Specifically, Zendesk and Microsoft D365
- Build credibility with a wide range of audiences and work with integrity/confidentiality.
- This is a hybrid role so the ability to work independently is essential.
- The department is open Monday-Sunday 9am-6:30pm. Rotas and shifts to be discussed. During the busy period there may be additional hours available to ensure workload is completed.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Christmas Concierge Gifting Executive in London employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the iconic setting of Piccadilly. With a commitment to employee growth and development, we provide ample opportunities for professional advancement alongside generous benefits such as a substantial discount and 25 days of holiday, making it a rewarding place to build your career in tax management.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Concierge Gifting Executive in London
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Fortnum & Mason.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Fortnum & Mason.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Fortnum & Mason.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Fortnum & Mason!
We think you need these skills to ace Christmas Concierge Gifting Executive in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Fortnum & Mason, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Fortnum & Mason that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Fortnum & Mason during this peak time and how you can be an asset to their team.
