At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales.
- Company: Join the iconic Fortnum & Mason at our vibrant Canary Wharf pop-up store.
- Benefits: Enjoy competitive pay, generous discounts, and extra days off for your wellbeing.
- Other info: Inclusive culture that values diversity and offers great career development opportunities.
- Why this job: Be part of a luxury brand with a rich history and a commitment to excellence.
- Qualifications: Experience in retail management and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Join our Canary Wharf pop-up store - Fortnum & Mason is bringing over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts - all wrapped in unmistakable Fortnum's charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.
Fortnum & Mason are looking for an exceptional Assistant Store Manager to lead the team. Reporting to the Head of Regional Stores, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor's day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
Why Work For Us:
- Competitive salary
- Up to 40% store and restaurant discounts*
- Subsidised staff meal scheme
- 28 days holiday, a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party
*subject to terms and conditions
What You'll Do:
- Drive High-Volume Sales: We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings.
- Lead & Develop Teams: Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership.
- Deliver Exceptional Service: Join a business renowned for its diverse and luxurious product offering - from fine foods and teas to elegant gifts and hampers. Your commitment to outstanding service will help create memorable experiences for every customer.
- Ensure Operational Standards: Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas.
What We're Looking For:
- Experience in a fast-paced retail environment in a similar role
- Proven ability to deliver excellent customer service
- A friendly, warm approach with great people skills
- Flexibility to work various shifts, including weekends, early mornings, and late finishes
- Outstanding communication and leadership skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Store Manager Canary Wharf in London employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf, where you can immerse yourself in a world of luxury and elegance. With competitive salaries, generous discounts, and a commitment to employee development, we provide ample opportunities for growth and recognition in a supportive environment that values diversity and inclusion. Join us to be part of a team that not only delivers extraordinary customer experiences but also celebrates your contributions through annual events and wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Canary Wharf in London
✨Tip Number 1
Get to know the company inside out! Research Fortnum & Mason's history, values, and products. This will not only help you stand out in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus when applying for a role.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about your past experiences and how they align with what Fortnum & Mason is looking for in an Assistant Store Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fortnum & Mason family.
We think you need these skills to ace Assistant Store Manager Canary Wharf in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and customer service, so share your experiences that highlight your passion for creating memorable customer experiences.
Tailor Your CV:Make sure your CV is tailored to the Assistant Store Manager role. Highlight your relevant experience in fast-paced retail environments and any leadership roles you've had. We’re looking for those standout moments that show you can drive sales and lead a team!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your work experience. Share a bit about yourself and what makes you a great fit for our Fortnum & Mason family.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Fortnum's
Before the interview, dive deep into Fortnum & Mason's history and product offerings. Familiarise yourself with their iconic teas, champagnes, and gifts. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated staff or improved sales. Highlighting your ability to inspire and develop a team will resonate well with the hiring managers.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share anecdotes that demonstrate your commitment to creating memorable experiences for customers, especially in a fast-paced retail environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company. Inquire about team dynamics, training opportunities, or how they maintain operational standards. This shows you're not just interested in the job, but also in contributing to the company's success.
