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- Tasks: Lead a vibrant restaurant team and deliver exceptional customer service.
- Company: Join the iconic Fortnum & Mason in the heart of London.
- Benefits: Enjoy competitive pay, discounts, and extra holiday days for your wellbeing.
- Why this job: Be part of a unique dining experience and develop your career in hospitality.
- Qualifications: Experience in Afternoon Tea and strong leadership skills required.
- Other info: Inclusive culture with opportunities for growth and recognition.
The predicted salary is between 30000 - 40000 £ per year.
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!
Fortnum & Mason are looking for an exceptional Assistant Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly at our Dimond Jubilee Tea Salon Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
- Competitive hourly rate
- Paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday, a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You’ll Do:
- Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
- Coach and develop your managers to ensure efficiency, leading by example
- Update your management team on business performance, new initiatives and other pertinent issues
- Tour the restaurant regularly
- Chair regular meetings with managers
- Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
- Cooperating with the General Manager, and assisting with anything from project planning to staff management
- Nurturing positive working relationships with staff
- Addressing any issues in a timely fashion
What We’re Looking For:
- Experience within Afternoon Tea and Private Dining
- Excellent interpersonal skills for diplomatically handling staff and customers
- Cooperation and team working skills
- The ability to lead and motivate a team of staff
- The ability to cope under pressure in a fast-paced environment
- Good business awareness for achieving successful performance
- Strong written and oral communication skills for managing business administration and personnel matters
- Strong planning and organisational skills to run a streamlined operation
- The ability to work independently and make decisions confidently
- Problem-solving ability, to resolve issues as they arise
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Manager in London employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Fortnum & Mason. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. We love hearing about real experiences!
✨Tip Number 3
Prepare some thoughtful questions to ask your interviewers. This shows you're genuinely interested in the role and the company. Plus, it gives you a chance to find out if Fortnum & Mason is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality and customer service shine through. We want to see how much you love what you do and how you can bring that enthusiasm to our team!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in Afternoon Tea and Private Dining. We’re looking for specific examples that demonstrate your skills and how they align with what we do at Fortnum & Mason.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Product
Before the interview, make sure you’re familiar with Fortnum & Mason's offerings, especially their Afternoon Tea and artisanal products. Being able to discuss these with passion will show your genuine interest in the role and the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or resolved conflicts. This will demonstrate your ability to lead and develop a team effectively, which is crucial for the Assistant Manager position.
✨Demonstrate Customer Service Excellence
Be ready to share specific instances where you provided exceptional customer service. Highlight your interpersonal skills and how you handle difficult situations with customers, as this aligns perfectly with the hospitality focus of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the restaurant. This shows you’re serious about contributing to their success.