At a Glance
- Tasks: Lead the analysis and configuration of Dynamics 365 to enhance business operations.
- Company: Join Fortnum & Mason, a prestigious brand with a commitment to innovation.
- Benefits: Enjoy up to 40% discount, 25 days holiday, and a subsidised staff restaurant.
- Other info: Be part of an inclusive culture that values your growth and development.
- Why this job: Make a real impact by transforming technology solutions in a dynamic retail environment.
- Qualifications: Experience with Dynamics 365 and strong analytical skills are essential.
The predicted salary is between 70000 - 85000 £ per year.
Location: Piccadilly though travel to all sites required on occasion
Role Purpose
To provide in depth functional knowledge, support and direction for key applications within the complex technology stack within Fortnum & Mason with a specific focus of Microsoft D365 (Finance & Operations & Retail & Commerce). The role will be responsible for providing the technical guidance and support for the other members of the team as well as business stakeholders. Working closely with the Transformation team to understand the articulated business requirements and translate them into technology solutions that are aligned to the business strategy. Collaborating with the business and transformation teams to ensure our technology is constantly evolving and making the most out of industry developments, consolidating our technology wherever possible. The role will be responsible for producing designs, architected to a high standard, following our framework. This role is also responsible for configuration, release and support of key applications, such as D365 and PowerApps.
Responsibilities
- Configure D365 F&O / Commerce to support business requirements
- Design solutions and write functional design documents for optimal solutions using best practices to meet business needs
- Build prototypes / demo features to business and technology teams
- Present functional designs at design forums to gain sign off from other technical experts within the business
- Collaborate with experts across technology and the wider business to ensure systems are supported
- Support technology team through all stages of the software development lifecycle including creation of functional design documentation, regression testing, deployment, release and handover to BAU support
- The Lead BSA is comfortable using all tools relevant to their current area and teaches others how to use them
- Ensuring monitoring is in place and operated (where possible using exception reporting/alerting)
- Roadmap existing and future technology to ensure the most appropriate tooling is utilised
- Engage with stakeholders to understand and document business requirements related to e-commerce, retail point-of-sale (POS), and call centre
- Conduct workshops and meetings to gather and clarify functional requirements and translate them into system configurations
- Analyse current business processes, identify gaps, and recommend solutions using Dynamics 365
- Provide functional guidance to development teams on best practices, configuration, and customisations
- Provide ongoing support and troubleshooting for Dynamics 365 F&O and commerce users, addressing system issues and enhancements
- Identify opportunities for process improvement and propose enhancements based on business needs and technology advancements
- Proficient in using DevOps for creating and managing issues, tracking project work, and coordinating testing efforts
- Provide technical guidance support and advice to other Business Systems Analysts
- Develop and maintain relationships with stakeholders, keeping them informed at all stages of development
- Provide support to calls escalated from Application Systems Analysts or the Service Desk where needed, ensuring resolution on a timely basis
- Provide training and knowledge transfer to business users and teams to ensure optimal system use
Previous Experience (including qualifications where relevant)
- Proven functionally relevant experience preferably within the Retail sector
- Hands-on experience with Dynamics 365 implementation, configuration, and support, including e-commerce, POS solutions and call centre
- Experience of using DevOps
- Can demonstrate extensive experience in wider application support, with experience in supporting business-critical IT systems
- Experience in supporting and managing IT integrations, across a variety of platforms and technologies
- Experience in any of the following applications are desirable: AGR Demand and Forecast Planning, Avery Berkel, BarTender, Oracle Hospitality POS
- Experience in the wider Microsoft product family and technology stack including SQL Server, Azure hosting and integration technologies, and the Microsoft Power Family are an advantage
Role Specific Criteria (Category/Department/Technical)
- Dynamics 365
- Microsoft PowerApps
- DevOps
- Consulting and facilitating
- Stakeholder relationship management
- Incident and problem management
- Functional Design documentation
- Planning and organising
- User guides & technical support documentation
Behaviours
- Ability to manage conflicting priorities and customer expectations
- Team player
- Self-driven and assertive
- Proactively takes responsibility, owns any issues arising and follows through to resolution
- Strong communication skills – written and verbal
- Outcomes focused and driving results
- Systematic approach to identifying faults and pursuing paths to resolution
- Prioritising skills with the ability to manage workload
- Analytical abilities and problem solving skills
- Ability to modify messages to technical and non-technical audiences
- Works at pace, but with accuracy and attention to detail
- Supports and encourages others to keep things simple
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
In return, we offer:
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluded bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
StudySmarter Expert Advice🤫
We think this is how you could land Lead Business Systems Analyst (9 Month FTC) in London
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
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Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Fortnum & Mason, showing exactly what you can bring to the table.
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We think you need these skills to ace Lead Business Systems Analyst (9 Month FTC) in London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Fortnum & Mason.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Fortnum & Mason. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Fortnum & Mason
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
