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- Tasks: Manage key client accounts and maximise sales performance in International Wholesale.
- Company: Join the iconic Fortnum & Mason team with a rich heritage.
- Benefits: Enjoy a competitive salary, generous discounts, and 25 days holiday plus your birthday off.
- Why this job: Be part of a dynamic team driving international growth and brand presence.
- Qualifications: 2+ years in International Wholesale, strong Excel skills, and excellent communication.
- Other info: Inclusive culture with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join the Fortnum & Mason Team!
Why Work For Us:
- Competitive salary
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluded bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme
About The Role:
To be responsible for managing key client accounts, which will include aspects of range presentation, operations, finance and customer service to ensure appropriate brand representation and to maximise sales performance. To deliver to the agreed strategy and targets.
Reports to: Director of International
Key interfaces: The role holder will interact with multiple parties across the company business, liaising on requirements for customers (product information, food technical, administration, logistics) and providing information to the wider business as and when required. The role holder will liaise regularly with departments such as Buying, Marketing, Visual Merchandising, Finance, Retail and Technical.
What You'll Do:
- Assist the Director of International in managing the business-critical path, in relation to International Wholesale, to ensure that agreed timelines are met regarding product presentations, pricing and sample availability.
- Ensure all new product opportunities are maximised subject to regional preferences and restrictions.
- Collaborate with Marketing and Visual Merchandising Teams to support new product or location launches and enhancing the brand wherever possible within the constraints of our Wholesale partners’ corporate guidelines.
- Problem-solve issues arising with customers regarding all aspects of account management.
- Promote our partners’ online activity to maximise sales taking every opportunity to enhance the brand’s digital presence and social activity where appropriate.
- Assist the Director of International in defining sales conditions with new clients including order minimums, payment terms, exclusivity etc.
- Work with the International Merchandiser to forecast customers’ sales and report on performance to Director of International. Work towards maximum possible order fulfilment.
- Contribute to monthly executive board report.
- Manage the journey of customer orders on time and assist with communication with clients regarding order issues and collections.
- Liaise with Technical Support and Logistics for all export procedures, product registrations and food labelling where relevant.
- Closely work with the International Administration Assistant in relation to order processing, invoicing and customer debt.
- Report into the Director of International on sales status against budget and all operational issues.
- Assist in building sales and margin budgets.
- Visit key markets as and when required.
KPI’s:
- In line with one of our brand standards, Achieve Together, build strong, cordial and professional relationships with team members and the wider business teams.
- Grow the International Wholesale business within the parameters of strategy set by the business.
- Take Pride in providing exceptional levels of customer service.
What We Are Looking For:
- Self-driven, well-organised and resilient.
- Numerate, financially astute, high level of Excel skills and proficient in Microsoft Office, Word, Outlook, and PowerPoint.
- Excellent presentation, communication and interpersonal skills, adept at interacting with people at all levels and cultures.
- Able to manage own workload and that of a team with excellent time organization skills.
- Able to work to tight deadlines and work flexibly.
- Proactive approach.
- Effective and commercial decision-maker.
- Ability to work in a fast-paced environment thinking strategically and driving results.
- High degree of personal drive and motivation will be needed with a proactive and flexible attitude towards change.
- Minimum 2 years’ experience in International Wholesale and/or Franchising.
- Mature attitude to managing overseas customers with strong cultural awareness.
- Strong verbal and written communication skills.
- Ability to build trusting relationships with customers re-enforcing our brand values and professionalism.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
International Wholesale Account Manager employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Wholesale Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially how they relate to international wholesale. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of International Wholesale Account Manager. Highlight your financial acumen and customer service skills, as these are key to impressing the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Fortnum & Mason family. Good luck!
We think you need these skills to ace International Wholesale Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the International Wholesale Account Manager role. Highlight your relevant experience in managing client accounts and any specific achievements that align with the job description.
Showcase Your Skills: We want to see your numeracy and Excel skills shine! Include examples of how you've used these skills in previous roles, especially in relation to sales forecasting or financial reporting.
Communicate Clearly: Your written communication should reflect the professionalism we value at Fortnum & Mason. Keep your language clear and concise, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Numbers
As an International Wholesale Account Manager, you'll need to be financially astute. Brush up on your Excel skills and be ready to discuss how you've managed budgets or forecasts in the past. Prepare some examples that showcase your numeracy and decision-making abilities.
✨Cultural Awareness is Key
Given the international aspect of the role, it's crucial to demonstrate your understanding of different cultures. Research the markets you’ll be dealing with and be prepared to discuss how you’ve successfully navigated cultural differences in previous roles.
✨Showcase Your Communication Skills
This role requires excellent communication and interpersonal skills. Think of specific instances where you've built strong relationships with clients or colleagues. Be ready to share how you handle difficult conversations or resolve conflicts effectively.
✨Be Proactive and Flexible
The fast-paced nature of this job means adaptability is essential. Prepare to discuss times when you've had to pivot quickly or manage multiple priorities. Highlight your proactive approach to problem-solving and how it has led to successful outcomes.
