At a Glance
- Tasks: Deliver exceptional customer service and become a Fortnum’s brand expert.
- Company: Join a renowned brand at Heathrow Airport with a vibrant team culture.
- Benefits: Enjoy up to 40% discount, 28 days holiday, and a subsidised staff restaurant.
- Other info: Great opportunities for personal and professional growth in an inclusive workplace.
- Why this job: Be part of a dynamic environment where your contributions are celebrated and recognised.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Located in London's Heathrow Airport, just a hop, skip and a jump west of central London, the Heathrow Airport offers lots to explore and do, with access to the tube, overground and bus routes available. A service focused role, based at London Heathrow, learning and developing your knowledge of the Fortnum’s brand and product. Aspiring to become an expert Fortnum’s story teller, delivering exceptional service and teamwork in line with our business. Ensuring all our customers experience a sense of pleasure.
We are seeking a part-time International Sales Associate for a 37.5-hour-per-week position.
Key Accountabilities- Work with the team to ensure the smooth running and tidiness of the space.
- Work towards sales targets.
- Be a role model to deliver exceptional customer service at all times.
- Ensure adherence to company policies and standards (e.g. due diligence, cleanliness, cash handling, H&S, uniform etc.).
- Develop and maintain a great rapport with our customers.
- Ensure an achieving together team approach.
- Support the other members of the team with Exceptional Service Programme to ensure exceptional customer service is achieved.
- Ensure Health & Safety standards are at the forefront of everything we do.
- Participate in team engagement.
- Report on customer feedback and complaints, working with the team to improve performance.
- Ability to multitask, prioritise and manage time effectively.
- Solid interpersonal and communication skills.
- Ability to think quickly and rationally to ever-changing situations.
- Demonstrate the desire and curiosity to become an expert within your role.
- Convey a positive outlook and approach, even in stressful situations.
- Seek and act on feedback to develop.
- Ensure all duties are carried out to an exceptional standard liaising with supervisors where appropriate.
- Maintain excellent visual merchandising standards and cleanliness of fixtures.
- Demonstrate thorough product knowledge, with an authentic and passionate understanding of brand, product and the competition.
- Ensure all products are clearly labelled and pricing is accurate.
- Your role will require you to handle cash and you should ensure you align with compliance requirements.
In return, we offer:
- A generous store and restaurant discount of up to 40%.
- 28 days holidays pro rata (including bank holidays) and an extra day off for your birthday.
- A fantastic, subsidised staff restaurant which uses Fortnum’s ingredients.
- A range of opportunities to develop and grow personally and professionally.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
International Sales Associate employer: Fortnum & Mason
At Fortnum & Mason, located in the vibrant setting of Heathrow Airport, we pride ourselves on being an exceptional employer that values service excellence and teamwork. Our inclusive work culture fosters personal and professional growth, offering generous benefits such as a substantial employee discount, 28 days of holiday pro rata, and a subsidised staff restaurant. Join us to become part of a celebrated team that is dedicated to delivering outstanding customer experiences while embracing diversity and nurturing talent.
StudySmarter Expert Advice🤫
We think this is how you could land International Sales Associate
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Fortnum & Mason, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace International Sales Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Fortnum & Mason that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Fortnum & Mason will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Fortnum & Mason and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Fortnum & Mason
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Fortnum & Mason, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Fortnum & Mason!
