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- Tasks: Lead a tech support team and ensure quick incident resolution in a dynamic retail environment.
- Company: Prestigious retail service company known for luxury and excellence.
- Benefits: Career development opportunities and a chance to work with a renowned brand.
- Why this job: Make a real impact by improving technology support in the retail and hospitality sectors.
- Qualifications: Strong leadership skills and extensive experience in IT service delivery.
- Other info: Hybrid role offering flexibility and growth within a luxury brand.
The predicted salary is between 42000 - 60000 £ per year.
A prestigious retail service company in Greater London is seeking a customer-focused Servicedesk Manager to lead technology support operations. This hybrid role involves ensuring timely incident resolution, managing a tech support team, and driving service improvements.
Candidates should possess strong leadership skills, a thorough understanding of ITIL practices, and extensive experience in IT service delivery. The role promises career development opportunities within a renowned luxury brand.
Hybrid IT Service Desk Manager (Retail & Hospitality) employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Manager (Retail & Hospitality)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join online forums to meet potential employers.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've led tech support teams to success. We want to see your passion for driving service improvements and how you’ve tackled challenges head-on.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on ITIL practices and be ready to discuss how you’ve implemented them in past roles. We’re here to help you think through your experiences and articulate them clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream role in the luxury brand sector!
We think you need these skills to ace Hybrid IT Service Desk Manager (Retail & Hospitality)
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams and driven service improvements in the past.
Demonstrate Your ITIL Knowledge: Since this role requires a solid understanding of ITIL practices, be sure to mention any relevant certifications or experiences. We love seeing candidates who can apply these principles effectively.
Tailor Your Application: Take the time to customise your CV and cover letter for this specific role. We appreciate when candidates connect their skills and experiences directly to what we’re looking for in a Hybrid IT Service Desk Manager.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Fortnum & Mason
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing service delivery and incident resolution.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you successfully managed a tech support team or drove service improvements. This will demonstrate your capability to lead in a hybrid role.
✨Understand the Retail & Hospitality Sector
Familiarise yourself with the specific challenges and trends in the retail and hospitality industries. Being able to speak knowledgeably about how technology impacts customer service in these sectors will set you apart.
✨Prepare Questions for Them
Have a few insightful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially in a luxury brand environment.
