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For Companies At a Glance
- Tasks: Create memorable customer experiences and build relationships through storytelling.
- Company: Join the iconic Fortnum & Mason team at Heathrow T5.
- Benefits: Competitive pay, generous discounts, and extra holiday for your birthday.
- Why this job: Work in a luxury setting and develop your skills while delivering exceptional service.
- Qualifications: Experience in fast-paced environments and excellent customer service skills.
- Other info: Inclusive culture with career development opportunities and recognition for outstanding contributions.
The predicted salary is between 13 - 16 £ per hour.
Join the Fortnum & Mason Heathrow – T5 Team! Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal 5. Whether you're seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum’s favourites – all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum’s unmistakable style. Travel well, the Fortnum’s way.
Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Heathrow – T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI’s are reached through both individual excellence and teamwork.
All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is a requirement for all employees working at Heathrow.
Why Work For Us
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff meal scheme
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party subject to terms and conditions
What You'll Do
- Work on the tills to create an exceptional lasting impression
- Build relationships with customers on the shop floor through storytelling
- Help with stock rotation
What We're Looking For
- Experience in a fast-paced environment in a similar role
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends, early shifts and late finishes
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skill set within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Heathrow T5 in Hounslow employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Heathrow T5 in Hounslow
✨Tip Number 1
Get to know Fortnum & Mason! Familiarise yourself with their products, especially the luxurious chocolates and fine wines. This way, you can chat confidently about them during your interview and show your passion for what they offer.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to create memorable experiences. Role-playing with a friend can help you feel more prepared and relaxed when it comes to the real deal.
✨Tip Number 3
Be flexible and ready to adapt! The role requires working various shifts, so highlight your willingness to take on different hours. Show that you’re a team player who can jump in wherever needed to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and company culture right there, which can help you tailor your approach.
We think you need these skills to ace Sales Associate - Heathrow T5 in Hounslow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Fortnum & Mason shine through! Share why you love our products and how you can bring that passion to life for our customers.
Tailor Your CV: Make sure your CV is tailored to the Sales Associate role. Highlight any experience in fast-paced environments and your customer service skills. We want to see how you can contribute to our team!
Be Personable: In your cover letter, adopt a friendly tone. We’re looking for someone with great people skills, so let your personality come through. Remember, it’s all about building relationships with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Heathrow T5.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Products
Before the interview, make sure you’re familiar with Fortnum & Mason’s range of products. Understand the stories behind their luxurious chocolates, fine wines, and iconic teas. This knowledge will help you demonstrate your passion for the brand and engage customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built relationships with customers and created memorable experiences. This will show that you can bring the same level of service to Fortnum & Mason.
✨Emphasise Teamwork
Fortnum & Mason values teamwork, so be ready to discuss how you’ve worked collaboratively in previous roles. Share specific instances where you contributed to team goals or helped colleagues, as this will highlight your ability to work well in a fast-paced environment.
✨Be Flexible and Positive
The role requires flexibility with shifts, so express your willingness to adapt. Maintain a positive attitude throughout the interview, showcasing your friendly approach and great people skills. This will resonate well with the hiring team looking for someone who embodies their brand ethos.
