At a Glance
- Tasks: Lead the transformation of our flagship store and drive innovative projects.
- Company: Join a prestigious brand in the heart of London with a vibrant culture.
- Benefits: Enjoy up to 40% discount, 25 days holiday, and a subsidised staff restaurant.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Shape the future of retail while developing your career in a supportive environment.
- Qualifications: Experience in store transformation and strong leadership skills required.
The predicted salary is between 72000 - 108000 € per year.
Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Lead Fortnum’s store transformation strategy and delivery. Build a scalable pipeline of new stores, refurbishments, and format innovation that strengthens growth, customer experience, and brand standards.
Strategic Planning- Set the transformation strategy aligned to growth and brand priorities.
- Shape a balanced, scalable project pipeline.
- Define budgets, resource needs, and investment cases.
- Lead delivery from concept to launch.
- Manage interdependencies, risks, and escalation.
- Embed clear methodologies, readiness, and QA.
- Align activity with brand, omni‑channel, and commercial goals.
- Maintain governance frameworks including RACI and comms.
- Drive clarity, collaboration, and disciplined ways of working.
- Lead a high‑performing multidisciplinary team.
- Build capability across PMO, design, and delivery.
- Promote positive, collaborative working behaviours.
- Ensure compliance with regulatory and safety standards.
- Lead budgeting, forecasting, and value engineering.
- Track benefits, KPIs, risks, and performance.
- Standardise project frameworks and reporting.
- Embed best practice to enhance efficiency and scale.
- Champion knowledge‑sharing and continuous improvement.
- Build strong supplier partnerships.
- Negotiate terms and manage performance for quality and value.
- Strategic, commercially astute, and customer‑centric.
- Experienced in leading complex portfolios and multidisciplinary teams.
- Strong communicator and influencer.
- Design‑literate, governance‑minded, and resilient in a fast‑paced environment.
- Extensive experience in store transformation or retail development.
- Strong background in strategy, design management, construction, and compliance.
- Proven success managing large budgets and suppliers.
- Formal PM qualification desirable.
Why Work For Us:
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluded bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Head of Store Transformation employer: Fortnum & Mason
Fortnum & Mason offers an exceptional work environment in the vibrant heart of Piccadilly, where employees can enjoy a rich cultural scene and convenient transport links. With a strong commitment to personal and professional development, generous benefits including substantial discounts and additional holiday, and a focus on inclusivity, Fortnum's fosters a collaborative and high-performing culture that empowers its team members to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Store Transformation
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Head of Store Transformation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in store transformation and project management. We want to see how your skills align with our goals, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As the Head of Store Transformation, you'll be leading a multidisciplinary team. Use your application to demonstrate your leadership style and how you've successfully managed teams in the past. We love seeing examples of collaboration and positive working behaviours!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Avoid jargon unless it's relevant to the role, and remember, less is often more!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Fortnum’s!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Transformation Strategy
Before the interview, dive deep into Fortnum's current store transformation strategy. Understand their goals and how they align with customer experience and brand standards. This will help you articulate how your vision can enhance their existing plans.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multidisciplinary teams. Be ready to discuss how you've driven collaboration and clarity in past projects, as this role requires strong stakeholder leadership and governance.
✨Demonstrate Financial Acumen
Brush up on your budgeting and financial management skills. Be prepared to discuss how you've successfully managed large budgets and tracked KPIs in previous roles. This will show that you can handle the financial aspects of the transformation strategy effectively.
✨Emphasise Process Improvement
Think about instances where you've standardised project frameworks or improved processes. Share these experiences during the interview to demonstrate your commitment to efficiency and continuous improvement, which are key for this role.
