Fortnum & Mason in the heart of London is seeking a Customer Service Supervisor to lead and support a team delivering high-quality service across all guest interactions, bookings and inquiries. You will model warmth, professionalism and a customer-first approach while upholding Fortnum’s prestigious heritage.
You will coach colleagues, manage escalations, recruit and train new starters, and collaborate with chefs and other departments for events and dietary requirements.
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Guest Experience Supervisor employer: Fortnum & Mason
At Fortnum & Mason, we pride ourselves on creating extraordinary experiences and fostering a supportive work environment that values each team member's contributions. As a Retail Guest Experience Host in our iconic Piccadilly location, you'll enjoy competitive pay, generous discounts, and numerous opportunities for career development while being part of a rich heritage that celebrates exceptional service and inclusivity. Join us to not only enhance your skills but also to create magical moments for our customers every day.
