At a Glance
- Tasks: Lead private dining and events, ensuring unforgettable guest experiences and driving revenue growth.
- Company: Iconic central London destination known for exceptional hospitality and elegant surroundings.
- Benefits: Competitive salary, performance bonuses, generous discounts, and extra holiday days.
- Other info: Inclusive environment with opportunities for career growth and recognition.
- Why this job: Join a dynamic team and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury hospitality management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Located in the heart of Piccadilly within our beautiful flagship store, this iconic central London destination offers guests a truly memorable experience. Surrounded by world-class shopping, restaurants, bars, and cultural landmarks, and just a short walk from Green Park Station, our Tea Salon is renowned for its exceptional hospitality, elegant surroundings, and quintessentially British dining experience.
Our Tea Salon provides a unique setting for exclusive private dining experiences, celebrations, corporate events, afternoon teas, and bespoke gatherings. We are currently looking for an experienced General Manager, Private Dining & Events to lead this exciting area of the business. This is a fantastic opportunity for a hospitality professional with a passion for luxury service, events management, and team leadership to play a key role in delivering unforgettable guest experiences while driving commercial success.
Why Work For Us:
- Competitive salary and performance-related bonus
- Up to 40% store and restaurant discounts
- 28 days holiday, plus a day off for your birthday and 5 additional wellbeing days
- Opportunities to grow within a diverse and dynamic hospitality business
- Additional annual leave and recognition rewards for long service
Key Accountabilities:
- Lead the Private Dining & Events operation, ensuring exceptional guest experiences from enquiry through to event delivery
- Develop and execute strategies to drive revenue growth across private dining, corporate events, and special occasions
- Build strong relationships with clients, ensuring a personalised and memorable experience for every event
- Collaborate closely with culinary, operations, sales, and restaurant teams to deliver seamless events
- Manage and develop a high-performing team, providing coaching, support, and performance management
- Take ownership of budgets, forecasting, labour costs, and profitability targets
- Ensure all events are delivered in line with brand standards and operational excellence
- Oversee event planning processes, contracts, and operational logistics
- Identify and develop new business opportunities through networking and relationship building
- Ensure compliance with all company policies, health & safety regulations, and food safety standards
- Drive a culture of outstanding service, teamwork, and continuous improvement
We Expect the Successful Candidate to Have the Following Skills and Experience:
- Significant management experience within luxury hospitality, private dining, events, or premium restaurant operations
- Proven track record of delivering exceptional guest experiences and driving commercial performance
- Strong leadership skills with experience managing and developing large teams
- Excellent event planning and operational management experience
- Financial acumen with experience managing budgets, forecasting, and cost controls
- Outstanding communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- A passion for hospitality, food, and delivering memorable experiences
- Experience working within a premium or luxury guest-focused environment
- Knowledge of health, safety, and food hygiene standards
We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.
In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.
General Manager Private Dining & Events employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the iconic setting of Piccadilly. With a commitment to employee growth and development, we provide ample opportunities for professional advancement alongside generous benefits such as a substantial discount and 25 days of holiday, making it a rewarding place to build your career in tax management.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Private Dining & Events
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fortnum & Mason. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fortnum & Mason
Don't be shy about reaching out to Fortnum & Mason directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager Private Dining & Events
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fortnum & Mason and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fortnum & Mason
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
