At a Glance
- Tasks: Lead private dining and events, ensuring unforgettable guest experiences and driving revenue growth.
- Company: Iconic central London destination known for exceptional hospitality and elegant surroundings.
- Benefits: Competitive salary, performance bonuses, generous discounts, and extra holiday days.
- Other info: Inclusive environment with opportunities for career growth and recognition.
- Why this job: Join a dynamic team and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury hospitality management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Located in the heart of Piccadilly within our beautiful flagship store, this iconic central London destination offers guests a truly memorable experience. Surrounded by world-class shopping, restaurants, bars, and cultural landmarks, and just a short walk from Green Park Station, our Tea Salon is renowned for its exceptional hospitality, elegant surroundings, and quintessentially British dining experience.
Our Tea Salon provides a unique setting for exclusive private dining experiences, celebrations, corporate events, afternoon teas, and bespoke gatherings. We are currently looking for an experienced General Manager, Private Dining & Events to lead this exciting area of the business. This is a fantastic opportunity for a hospitality professional with a passion for luxury service, events management, and team leadership to play a key role in delivering unforgettable guest experiences while driving commercial success.
Why Work For Us:
- Competitive salary and performance-related bonus
- Up to 40% store and restaurant discounts
- 28 days holiday, plus a day off for your birthday and 5 additional wellbeing days
- Opportunities to grow within a diverse and dynamic hospitality business
- Additional annual leave and recognition rewards for long service
Key Accountabilities:
- Lead the Private Dining & Events operation, ensuring exceptional guest experiences from enquiry through to event delivery
- Develop and execute strategies to drive revenue growth across private dining, corporate events, and special occasions
- Build strong relationships with clients, ensuring a personalised and memorable experience for every event
- Collaborate closely with culinary, operations, sales, and restaurant teams to deliver seamless events
- Manage and develop a high-performing team, providing coaching, support, and performance management
- Take ownership of budgets, forecasting, labour costs, and profitability targets
- Ensure all events are delivered in line with brand standards and operational excellence
- Oversee event planning processes, contracts, and operational logistics
- Identify and develop new business opportunities through networking and relationship building
- Ensure compliance with all company policies, health & safety regulations, and food safety standards
- Drive a culture of outstanding service, teamwork, and continuous improvement
We Expect the Successful Candidate to Have the Following Skills and Experience:
- Significant management experience within luxury hospitality, private dining, events, or premium restaurant operations
- Proven track record of delivering exceptional guest experiences and driving commercial performance
- Strong leadership skills with experience managing and developing large teams
- Excellent event planning and operational management experience
- Financial acumen with experience managing budgets, forecasting, and cost controls
- Outstanding communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- A passion for hospitality, food, and delivering memorable experiences
- Experience working within a premium or luxury guest-focused environment
- Knowledge of health, safety, and food hygiene standards
We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.
In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.
General Manager Private Dining & Events employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the iconic setting of Piccadilly. With a commitment to employee growth and development, we provide ample opportunities for professional advancement alongside generous benefits such as a substantial discount and 25 days of holiday, making it a rewarding place to build your career in tax management.
