At a Glance
- Tasks: Lead a prestigious restaurant, ensuring exceptional service and memorable guest experiences.
- Company: Join 45 Jermyn Street, a renowned destination for classic British hospitality.
- Benefits: Competitive salary, bonuses, generous discounts, and 28 days holiday plus wellbeing leave.
- Other info: Inclusive workplace celebrating diversity and offering excellent career development opportunities.
- Why this job: Be the face of one of London's top dining venues and drive its success.
- Qualifications: Experience in luxury restaurant management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Nestled in the heart of St James's, 45 Jermyn Street is a renowned destination celebrating classic British hospitality, exceptional dining, and impeccable service. With a reputation for excellence and a loyal clientele that includes London residents, international visitors, and business professionals, we are seeking an outstanding General Manager to lead our iconic restaurant.
This is a unique opportunity for an experienced hospitality leader to take full ownership of the operation, driving commercial success while delivering a memorable guest experience that reflects the heritage and prestige of 45 Jermyn Street.
Why Work For Us?
- Competitive salary and performance-related bonus
- Discretionary annual bonus
- Generous dining and retail discounts
- 28 days holiday, plus additional wellbeing and birthday leave
- Matched pension contribution scheme
- Excellent career development and progression opportunities
- Recognition and reward programmes for outstanding performance and long service
- Opportunity to lead one of London's most distinguished hospitality venues
Key Responsibilities
- Operational Leadership
- Lead the day-to-day operation of 45 Jermyn Street, ensuring exceptional service standards at all times.
- Maintain the highest levels of food quality, beverage service, cleanliness, and presentation.
- Ensure all operational processes are executed efficiently and consistently.
- Champion a culture of hospitality excellence across the restaurant.
- Commercial Performance
- Take full accountability for the restaurant's financial performance, including revenue, profitability, and cost management.
- Manage budgets, forecasting, labour costs, stock control, and business planning.
- Identify and implement opportunities to increase sales and maximise profitability.
- Regularly review performance metrics and implement action plans to achieve business objectives.
- Guest Experience
- Deliver an exceptional and memorable experience for every guest.
- Build and maintain strong relationships with regular guests, VIPs, corporate clients, and key stakeholders.
- Proactively manage guest feedback and resolve service issues with professionalism and urgency.
- Continuously seek opportunities to enhance the customer journey.
- Team Leadership & Development
- Recruit, train, develop, and inspire a high-performing team.
- Conduct regular performance reviews and provide coaching to support career development.
- Foster a positive, inclusive, and engaging working environment.
- Lead by example and promote a culture of accountability, teamwork, and excellence.
- Health, Safety & Compliance
- Ensure compliance with all company policies, food safety regulations, licensing requirements, and health and safety legislation.
- Maintain high standards of operational compliance and risk management.
- Conduct regular audits and ensure corrective actions are implemented promptly.
- Business Development
- Develop relationships within the local community and hospitality sector.
- Support marketing initiatives, partnerships, and promotional activities.
- Identify and pursue new opportunities to drive business growth and enhance the restaurant's reputation.
Skills & Experience
- Significant experience as a General Manager within a premium, luxury, or high-volume restaurant environment.
- A proven track record of delivering exceptional guest experiences and strong commercial results.
- Strong financial acumen, including budget management, forecasting, and cost control.
- Exceptional leadership skills with experience managing and developing large teams.
- Excellent communication and stakeholder management abilities.
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
- Comprehensive knowledge of food safety, health and safety, and licensing regulations.
- A genuine passion for hospitality and delivering outstanding service.
What Success Looks Like
As General Manager of 45 Jermyn Street, you will create an environment where guests receive exceptional experiences, employees thrive and develop, and the business consistently achieves its commercial objectives. You will act as a brand ambassador for one of London's most respected dining destinations, ensuring every aspect of the operation reflects the values, standards, and reputation of 45 Jermyn Street.
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and celebrate diversity in all its forms. Our commitment is to provide equal opportunities regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
General Manager employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the iconic setting of Piccadilly. With a commitment to employee growth and development, we provide ample opportunities for professional advancement alongside generous benefits such as a substantial discount and 25 days of holiday, making it a rewarding place to build your career in tax management.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fortnum & Mason. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fortnum & Mason
Don't be shy about reaching out to Fortnum & Mason directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fortnum & Mason and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fortnum & Mason
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
