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- Tasks: Lead a passionate team to deliver exceptional service in luxury beauty and fragrance.
- Company: Join the iconic Fortnum & Mason, known for quality and innovation.
- Benefits: Competitive pay, generous discounts, 28 days holiday, and career development opportunities.
- Why this job: Curate extraordinary customer experiences with world-renowned brands in a luxury setting.
- Qualifications: Experience in luxury beauty management and strong leadership skills required.
- Other info: Inclusive environment that values creativity and celebrates diversity.
The predicted salary is between 36000 - 60000 £ per year.
Join the Fortnum & Mason Beauty & Accessories Team! For over 300 years, Fortnum & Mason has been the home of exceptional quality, service, and innovation. From our iconic Piccadilly store to our growing global presence, we are dedicated to creating extraordinary experiences for our customers.
The Role
We are looking for an experienced and passionate Bath & Body and Perfumery Manager to lead our luxury department. This is a unique opportunity to curate and deliver an exceptional customer experience, showcasing the finest fragrances, skincare, and bath products from world-renowned brands and exclusive collections.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Lead and inspire a team to deliver outstanding service and achieve sales targets.
- Maintain impeccable visual merchandising standards that reflect Fortnum & Mason’s heritage and luxury positioning.
- Build strong relationships with customers, offering expert advice and personalised recommendations.
- Manage stock levels, supplier relationships, and ensure compliance with company standards.
- Drive KPIs and commercial performance through effective planning, reporting, and team development.
What We're Looking For:
- Proven experience managing a luxury beauty, fragrance, or bath & body department.
- Strong leadership skills with the ability to motivate and develop a team.
- Exceptional product knowledge – particularly in luxury settings, and a passion for delivering world-class customer service.
- Commercially astute with a track record of achieving sales and profitability targets.
- Excellent communication and organisational skills.
Why Join Us?
At Fortnum & Mason, you’ll enjoy a competitive salary, generous staff discount, and opportunities for career development within a heritage brand that values creativity and excellence.
Apply Now If you have the expertise and passion to lead our Beauty & Accessories department, we’d love to hear from you.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Floor Manager - Bath, Body & Perfumery employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Bath, Body & Perfumery
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty and retail industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury beauty and customer service shine through. Share your experiences and how you’ve led teams to success – it’s all about making a memorable impression.
✨Tip Number 3
Research, research, research! Know Fortnum & Mason inside out. Familiarise yourself with their products, values, and what makes them unique. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fortnum & Mason family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Floor Manager - Bath, Body & Perfumery
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the beauty and perfumery industry shine through. We want to see your genuine interest in luxury products and how you can bring that passion to Fortnum & Mason.
Tailor Your Experience: Make sure to highlight your relevant experience managing luxury beauty or fragrance departments. We’re looking for specific examples of how you've led teams and achieved sales targets, so don’t hold back!
Be Personable: Remember, we value strong relationships with our customers. Use your application to showcase your communication skills and ability to connect with people. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Beauty & Accessories team!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Products Inside Out
Make sure you have a solid understanding of the luxury beauty and fragrance products that Fortnum & Mason offers. Research the brands they carry and be prepared to discuss your favourite products and why they stand out. This will show your passion and expertise in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve sales targets or improved customer service. Highlighting your leadership style will demonstrate that you're the right fit for managing their luxury department.
✨Emphasise Customer Experience
Fortnum & Mason prides itself on exceptional customer service, so be ready to share your strategies for creating memorable customer experiences. Discuss how you build relationships with customers and provide personalised recommendations, as this aligns perfectly with their values.
✨Be Commercially Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to retail and be prepared to discuss how you've driven commercial success in previous roles. Show that you understand the importance of sales and profitability targets, and how you can contribute to achieving them at Fortnum & Mason.
