Deputy Store Manager - St Pancras

Fortnum & Mason has been delighting customers for over three centuries, and we are now seeking an exceptional retail leader to join us as Deputy Store Manager at our vibrant St Pancras store. This is a rare opportunity to step into a role where heritage, service excellence and inspiring leadership come together every day.

Reporting to and working in close partnership with the Store Manager, you will be instrumental in ensuring our St Pancras store continues to deliver the world-class service synonymous with Fortnum & Mason. Located within one of London's busiest and most iconic transport hubs, you'll inspire high performance, elevate service standards, and ensure that every customer leaves with a memorable luxury experience, whether they're visiting us as part of their daily commute or embarking on a journey.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You'll Be Doing:

As Deputy Store Manager, you will play a vital role in both the day-to-day running and long-term success of the store. Your key responsibilities will include:

• Championing exceptional customer service and ensuring our service standards are consistently exceeded.
• Leading, motivating and developing a talented sales team, cultivating a culture of growth, engagement and excellence.
• Overseeing store operations, ensuring impeccable presentation, stock accuracy and operational efficiency within a fast-paced retail environment.
• Analysing and reporting on KPIs and trade performance, communicating insights to the executive team and wider business.
• Building strong partnerships with internal teams and external stakeholders to drive commercial and cultural success.
• Supporting the delivery of business objectives while maintaining the high standards expected.

What We Are Looking For:

We're looking for a strong and inspiring leader who thrives in a luxury or premium retail environment. Successful candidates will demonstrate:

• Proven experience managing and developing a high-performing, diverse retail team.
• Confidence with HR processes and recruitment within a retail setting.
• The ability to build strong, trusting relationships with stakeholders at all levels.
• Strong IT, analytical and reporting skills, with the ability to interpret financial and business data.
• Experience working in a fast-paced, customer-focused environment.
• Full flexibility to work a range of shifts, including early mornings, evenings and weekends.

If you're a confident, people-centred retail leader who is passionate about luxury service and ready to make your mark at one of London's most iconic brands, we'd love to hear from you.

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.