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- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and operational excellence.
- Company: Join Fortnum & Mason, a historic brand delighting customers since 1707 with quality products.
- Benefits: Enjoy competitive salary, 28 days holiday, birthday off, and up to 40% discounts.
- Why this job: Be part of a legacy, inspire others, and develop your career in a vibrant environment.
- Qualifications: Experience in retail management, strong leadership skills, and a passion for exceptional service.
- Other info: Flexible shifts available; we celebrate diversity and inclusivity in our workplace.
The predicted salary is between 36000 - 60000 £ per year.
Lead with Legacy. Inspire with Joy. Deliver with Purpose.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking a passionate and driven Deputy Store Manager. This is a unique opportunity to play a pivotal role in launching and shaping the success of our newest store in Bicester Village - supporting the Store Manager in delivering exceptional service, developing high-performing teams, and ensuring operational excellence.
Why Work For Us:
- Competitive salary + discretionary annual bonus
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Up to 40% store and restaurant discounts
- Matched pension scheme and access to MyRewards app for discounts on major retailers
- Career development opportunities across our iconic brand
- Additional annual leave and incredible gifts after 5 years of service
What You’ll Do:
- Partner with the Store Manager to lead and inspire a high-performing team, ensuring exceptional customer experiences on the shop floor
- Spend the majority of your time on the sales floor, coaching, mentoring, and developing your team
- Support the delivery of the store KPIs including sales, customer satisfaction, compliance, and team development
- Drive commercial performance through effective planning, stock management, and visual merchandising
- Ensure operational excellence and adherence to company standards including health & safety, food safety, and due diligence
- Lead by example in managing customer feedback, complaints, and service recovery
- Support recruitment, training, and succession planning to build a strong and engaged team
What We’re Looking For:
- Proven experience in a supervisory or assistant management role within a premium or luxury retail environment
- A confident and inspiring leader with a hands-on, coaching-led approach
- Strong commercial acumen and a track record of achieving sales and operational targets
- Passion for food, heritage, and delivering extraordinary service
- Excellent communication and interpersonal skills
- Ability to remain calm and solution-focused in a fast-paced environment
- Flexibility to work across a variety of shifts, including weekends
Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Deputy Store Manager - Bicester Village employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager - Bicester Village
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's heritage and product range. Understanding the brand's story and values will help you connect with the interviewers and demonstrate your passion for their offerings.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a retail environment. Highlight specific instances where your leadership directly contributed to achieving sales targets or improving customer satisfaction.
✨Tip Number 3
Showcase your commercial acumen by discussing your experience with stock management and visual merchandising. Be ready to share strategies you've implemented that have positively impacted sales performance.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss how you've handled customer complaints or service recovery situations in the past. This will illustrate your ability to remain calm and solution-focused under pressure.
We think you need these skills to ace Deputy Store Manager - Bicester Village
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or assistant management roles, particularly within premium or luxury retail. Emphasise your leadership skills and any achievements related to sales and operational targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and exceptional customer service. Mention specific examples of how you've inspired teams and driven commercial performance in previous roles.
Highlight Key Skills: In your application, focus on key skills such as communication, problem-solving, and the ability to remain calm under pressure. These are crucial for the Deputy Store Manager role at Fortnum & Mason.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Fortnum & Mason's heritage and values in your application. Express why you want to be part of their legacy and how you can contribute to delivering extraordinary experiences for customers.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for the Brand
Fortnum & Mason has a rich heritage and a commitment to quality. Make sure to express your enthusiasm for their products and values during the interview. Share any personal experiences you have with their offerings, as this will demonstrate your genuine interest in the brand.
✨Highlight Leadership Experience
As a Deputy Store Manager, you'll need to inspire and lead a team. Be prepared to discuss your previous supervisory roles, focusing on how you've successfully motivated and developed team members. Use specific examples to illustrate your coaching style and the positive outcomes it produced.
✨Demonstrate Commercial Acumen
The role requires strong commercial skills, so be ready to talk about how you've achieved sales targets in the past. Discuss your approach to stock management and visual merchandising, and how these strategies contributed to overall store performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in customer service situations. Think of examples where you've effectively managed customer feedback or complaints, showcasing your calm and solution-focused approach in a fast-paced environment.
