At a Glance
- Tasks: Craft delicious drinks and create memorable customer experiences in a vibrant café setting.
- Company: Join a passionate team at a renowned café brand.
- Benefits: Enjoy competitive pay, discounts, and extra days off for your wellbeing.
- Other info: Flexible hours, fun staff parties, and great career growth opportunities await!
- Why this job: Be the face of our brand and share your love for coffee with customers.
- Qualifications: Previous barista experience is a plus; bring your passion for service and teamwork.
The predicted salary is between 11 - 13 £ per hour.
We are looking for an enthusiastic and customer-focused Barista to join our team. In this role, you'll deliver an exceptional caf experience, combining high-quality coffee-making with outstanding customer service on the shop floor. You'll be the face of our brand, welcoming customers, crafting drinks to perfection, and ensuring every interaction feels warm, personal, and memorable.
Responsibilities
- Prepare and serve a range of hot and cold beverages to the highest standard
- Deliver exceptional customer service with a friendly and engaging approach
- Maintain excellent product knowledge to confidently recommend items
- Support the wider team with sales, merchandising, and replenishment
- Ensure all food safety, hygiene, and health & safety standards are maintained
- Operate tills and handle transactions accurately
- Keep the caf and service areas clean, organised, and inviting
- Flexible availability, including weekends and peak trading periods
Qualifications
- Previous barista or hospitality experience preferred
- Passionate about coffee, food, and delivering excellent service
- Strong communication and interpersonal skills
- A positive, proactive team player with a can-do attitude
- Ability to work in a fast-paced environment while maintaining attention to detail
Benefits
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
Retail Barista in City of Westminster employer: Fortnum & Mason
Join our vibrant team as a Retail Barista, where you'll not only craft exceptional beverages but also be part of a supportive and dynamic work culture that values your contributions. With competitive pay, generous discounts, and ample opportunities for career growth, we ensure that every employee feels valued and empowered to thrive in their role. Located in a bustling area, our café offers a unique environment that fosters creativity and camaraderie among staff, making it an ideal place for those passionate about coffee and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Barista in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your coffee knowledge! Brush up on different types of coffee and brewing methods. Being able to chat about your favourite brews will impress them and show you're genuinely passionate about the role.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as a friendly and engaging candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to dive into the café experience with us.
We think you need these skills to ace Retail Barista in City of Westminster
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let us know why you love coffee and what makes you excited about being a Barista. Share any experiences you've had that highlight your passion for crafting the perfect cup!
Highlight Your Customer Service Skills:We want to see how you connect with customers! Use your application to share examples of how you've provided exceptional service in the past. Remember, it's all about making those interactions warm and memorable.
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for enthusiastic team players, so show us who you are and why you’d be a great fit for our café culture!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee beans, brewing methods, and popular drinks. This shows your passion for the role and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to create memorable experiences.
✨Practice Your Communication
Since strong communication is key in this role, practice speaking clearly and confidently. You might even want to role-play common customer interactions with a friend to get comfortable with the flow of conversation.
✨Be Ready for a Fast-Paced Environment
Expect questions about how you handle pressure and multitasking. Share specific instances where you thrived in a busy setting, highlighting your attention to detail and ability to stay organised while serving customers.
