Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Fortnum & Mason is seeking a commercially driven and detail-oriented Merchandiser to oversee the performance of our Fragrance & Beauty categories. This role is responsible for delivering profitable growth through effective planning, trading, and stock management, whilst preserving the heritage, creativity, and luxury standards synonymous with the Fortnum & Mason brand.
The successful candidate will partner closely with Buying, Retail, and E-commerce teams to curate compelling assortments that delight customers and drive sales across both in-store and digital platforms.
Key Responsibilities
Trading & Commercial Performance
- Own and manage the trading performance of Fragrance & Beauty categories, delivering against sales, margin, and stock targets.
- Regularly review KPIs, identifying risks and opportunities, and take proactive action to optimise performance.
- Lead weekly and seasonal trade reviews, providing insight-driven recommendations.
Planning & Forecasting
- Develop and maintain robust category forecasts, OTB (Open-to-Buy), and WSSI plans aligned with business objectives.
- Manage stock levels to ensure optimal availability whilst minimising markdown risk.
- Drive balanced assortments across core, seasonal, and exclusive ranges.
Stock & Inventory Management
- Oversee stock allocation, replenishment, and distribution across stores and online channels.
- Ensure effective lifecycle management, including new launches, promotions, and end-of-season activity.
- Work closely with supply chain partners to mitigate risks and improve stock flow.
Collaboration & Stakeholder Management
- Partner with Buying to build commercially successful yet brand-right ranges.
- Collaborate with Marketing and Visual Merchandising to ensure cohesive product storytelling and execution.
- Support retail teams with insights and guidance to maximise in-store performance.
Analysis & Reporting
- Deliver detailed analysis on sales, customer trends, and product performance within Fragrance & Beauty.
- Monitor market trends and competitor activity to inform range planning and pricing strategies.
- Provide clear, actionable reports to senior stakeholders.
Skills & Experience
- Proven experience in merchandising within luxury or premium retail, ideally across Beauty, Fashion, or Lifestyle categories.
- Strong commercial acumen with a proven track record of delivering financial targets.
- Advanced analytical skills with proficiency in Excel and merchandising systems.
- Excellent planning, organisational, and prioritisation skills.
- Confident communicator with the ability to influence cross-functional teams.
- Passion for luxury retail, with an appreciation for craftsmanship, storytelling, and customer experience.
Key Attributes
- Highly detail-driven with a proactive and solution-oriented mindset.
- Strong sense of ownership and accountability.
- Adaptable and responsive in a fast-paced retail environment.
- Customer-focused, with a deep understanding of luxury consumer expectations
At Fortnum & Mason, you will be part of a historic yet forward-thinking brand renowned for exceptional quality and innovation. This role offers the opportunity to shape and grow two dynamic categories within a unique luxury retail environment.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
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Merchandiser in City of Westminster employer: Fortnum & Mason
At Fortnum & Mason, we pride ourselves on creating extraordinary experiences and fostering a supportive work environment that values each team member's contributions. As a Retail Guest Experience Host in our iconic Piccadilly location, you'll enjoy competitive pay, generous discounts, and numerous opportunities for career development while being part of a rich heritage that celebrates exceptional service and inclusivity. Join us to not only enhance your skills but also to create magical moments for our customers every day.
