At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences at Fortnum & Mason.
- Company: Join the iconic Fortnum & Mason, known for quality and charm.
- Benefits: Enjoy competitive salary, discounts, extra holiday, and career development opportunities.
- Other info: Inclusive culture that values diversity and offers excellent career growth.
- Why this job: Be a brand ambassador and make a real impact in a luxury retail environment.
- Qualifications: Experience in retail or hospitality with a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
This is a unique opportunity to lead a team representing Fortnum & Mason's heritage of excellence, delivering thoughtful, personalised service to customers from across the world. You will act as a true ambassador of the brand, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail. If you have a passion for exceptional service and take pride in leading teams to create memorable customer experiences, we would be delighted to hear from you. This is a fantastic opportunity to grow your career within a luxury setting, with opportunities across Manager, Deputy Manager, and Assistant Manager levels.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards. At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking experienced leaders to join our team.
Responsibilities- Leading, inspiring, and developing a high-performing team to deliver a world-class, service-led customer experience
- Acting as a brand ambassador, bringing the Fortnum & Mason story to life with confidence and pride
- Driving sales performance while maintaining a strong service-first culture
- Coaching your team to build strong product knowledge across food, gifting, and luxury retail ranges
- Overseeing the shop floor to ensure exceptional presentation standards that reflect our heritage
- Creating a warm, welcoming environment for customers and colleagues alike
- Managing day-to-day operations in a fast-paced airport setting, ensuring efficiency and compliance
- Supporting recruitment, onboarding, and ongoing development of your team, appointment is subject to satisfactory references and pre-employment checks (5 years)
- Due to the security requirements of working at Heathrow Airport, additional screening may be required
- An experienced leader within retail, hospitality, or a customer-focused environment
- Passionate about delivering outstanding service and creating memorable customer experiences
- Proud to represent a brand built on heritage, quality, and craftsmanship
- A natural people leader – warm, engaging, and able to inspire and develop others
- Commercially aware, with the ability to balance service excellence and sales performance
- Highly organised, with strong attention to detail in a fast-moving environment
- Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays
- Competitive salary + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
Manager in City of Westminster employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a unique opportunity to lead a dedicated team in a luxury retail environment at Heathrow Airport. With a strong commitment to employee development and inclusivity, we provide competitive salaries, generous benefits, and a vibrant work culture that celebrates individual contributions. Join us to grow your career while delivering outstanding service and creating memorable experiences for our diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Fortnum & Mason. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for service! When you get the chance to meet potential employers, share your experiences and stories that highlight your commitment to exceptional customer service. Let them see your enthusiasm!
✨Tip Number 3
Prepare for interviews by researching Fortnum & Mason's heritage and values. Be ready to discuss how you can embody their brand and contribute to their reputation for quality and charm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fortnum & Mason family.
We think you need these skills to ace Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for exceptional service shine through. We want to see how you connect with our brand's heritage and values, so share your experiences that reflect this.
Be Specific:Use specific examples from your past roles to demonstrate your leadership skills and customer service excellence. We love hearing about real situations where you've made a difference, so don’t hold back!
Tailor Your Application:Make sure to tailor your application to the Manager role at Fortnum & Mason. Highlight your relevant experience in retail or hospitality, and show us how you can contribute to our service-first culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to grow your career with us.
How to prepare for a job interview at Fortnum & Mason
✨Know the Fortnum & Mason Story
Before your interview, dive deep into the history and values of Fortnum & Mason. Understand their commitment to quality and exceptional service, as this will help you articulate how you can embody their brand as a Manager.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight how you inspired others, drove performance, and maintained a service-first culture, as these are key aspects of the role.
✨Demonstrate Customer-Centric Thinking
Think about how you can create memorable customer experiences. Be ready to discuss specific strategies or initiatives you've implemented in previous roles that enhanced customer satisfaction and loyalty.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured at Fortnum & Mason. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
