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For Companies At a Glance
- Tasks: Lead a talented team and ensure exceptional customer service in a luxury retail environment.
- Company: Join Fortnum & Mason, a historic brand known for excellence and quality.
- Benefits: Enjoy competitive pay, discounts, bonuses, and generous holiday leave.
- Why this job: Make your mark in a prestigious store while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for luxury service.
- Other info: Be part of a dynamic team with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
As Deputy Store Manager, you will play a vital role in both the day to day running and long term success of the store.
Responsibilities
- Championing exceptional customer service and ensuring our service standards are consistently exceeded.
- Leading, motivating and developing a talented sales team, cultivating a culture of growth, engagement and excellence.
- Overseeing store operations, ensuring impeccable presentation, stock accuracy, and operational efficiency.
- Analysing and reporting on KPIs and trade performance, communicating insights to the executive team and wider business.
- Building strong partnerships with internal teams and external stakeholders to drive commercial and cultural success.
Qualifications
- Proven experience managing and developing a high performing, diverse retail team.
- Confidence with HR processes and recruitment within a retail setting.
- The ability to build strong, trusting relationships with stakeholders at all levels.
- Strong IT, analytical and reporting skills, with the ability to interpret financial and business data.
- Full flexibility to work a range of shifts, including early mornings, evenings and weekends.
If you’re a confident, people centred retail leader who is passionate about luxury service and ready to make your mark at one of London’s most iconic brands, we’d love to hear from you.
About Fortnum & Mason
Fortnum & Mason has been delighting customers for over three centuries, and we are now seeking an exceptional retail leader to join us as Deputy Store Manager at our beautiful Royal Exchange store. This is a rare opportunity to step into a role where heritage, service excellence and inspiring leadership come together every day. Reporting to and working in close partnership with the Store Manager, you will be instrumental in ensuring our Royal Exchange store continues to deliver the world class service synonymous with Fortnum & Mason. You’ll inspire high performance, elevate service standards, and ensure that every customer leaves with a memorable, luxury experience.
Benefits
- Competitive hourly rate + paid overtime.
- Discretionary annual bonus (up to 5% of salary).
- Up to 40% store and restaurant discounts.
- Subsidised staff restaurant using Fortnum’s ingredients.
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off.
- Matched pension scheme and career development opportunities.
- Annual staff party and incredible gifts after 5 years.
Deputy Store Manager in City of Westminster employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Fortnum & Mason's history, values, and what makes them tick. This way, when you walk into that interview, you can show off your passion and understanding of their brand.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved service standards. We want you to shine a light on your experience in luxury retail and how you can bring that to the table.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Fortnum & Mason.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Store Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your love for luxury retail shine through! Share specific examples of how you've delivered exceptional customer service in the past. We want to see that you truly understand what it means to create memorable experiences for customers.
Highlight Your Leadership Skills: As a Deputy Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and developed teams in previous roles. We’re looking for inspiring leaders who can cultivate a culture of growth and excellence!
Be Data Savvy: Don’t forget to mention your analytical skills! Discuss how you've used KPIs and trade performance data to drive success in your previous positions. We value candidates who can interpret financial and business data to make informed decisions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better. So, don’t hesitate – take that step and show us what you’ve got!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Customer Service Standards
Before the interview, brush up on what exceptional customer service means to the company. Be ready to share examples of how you've championed customer service in your previous roles, especially in a luxury retail environment.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading and developing diverse teams. Think of specific instances where you motivated your team or improved performance, and be ready to explain how you cultivate a culture of growth and engagement.
✨Understand KPIs and Trade Performance
Familiarise yourself with key performance indicators relevant to retail. Be prepared to talk about how you've analysed data in the past and how those insights have driven success in your previous roles.
✨Build Relationships with Stakeholders
Think about your experience in building strong partnerships with both internal teams and external stakeholders. Be ready to share examples of how these relationships have contributed to commercial and cultural success in your previous positions.
