At a Glance
- Tasks: Deliver exceptional service and maintain a high standard at your station.
- Company: Join a renowned restaurant known for its artisanal products and vibrant atmosphere.
- Benefits: Competitive pay, bonuses, discounts, and generous holiday leave.
- Other info: Enjoy career growth opportunities and fun staff events!
- Why this job: Be part of a team that creates extraordinary dining experiences and builds customer relationships.
- Qualifications: Experience in waiting and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Are you passionate about delivering great service and eager to share your knowledge with others?
Do you have a flair for customer service and a love for artisanal products?
If so, we have the perfect opportunity for you!
Responsibilities
- Run and maintain the appearance of your station and section to the highest degree
- Adhere to the agreed standards of table lay‑up and MEP
- Set all tables in accordance with the standards provided
- Take instruction from head waiter, anticipate their requirements
- Provide attentive and prompt service
- React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant's ethos
- Create and deliver an extraordinary customer experience, meeting all targets set
- Maintain excellent restaurant standards and cleanliness of fixtures
- Ensure that menus are displayed and accurate
- Ensure grooming standards meet company requirements
Qualifications
- Experience as a commis waiter/waitress
- Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
- Build up strong relationships with customers to encourage repeated visits
- Ability to multitask, prioritise and manage time effectively
- Solid interpersonal and communication skills
- Ability to think quickly and rationally in ever‑changing situations
- Consistently leading by example
Benefits
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Commis waiter in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fortnum & Mason. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fortnum & Mason
Don't be shy about reaching out to Fortnum & Mason directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Commis waiter in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fortnum & Mason and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fortnum & Mason
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
