At a Glance
- Tasks: Deliver exceptional customer service during the festive season and manage client orders.
- Company: Join the iconic Fortnum & Mason in the heart of London.
- Benefits: Enjoy a subsidised staff restaurant and opportunities for personal growth.
- Other info: Flexible hours, hybrid work, and a vibrant team culture await you!
- Why this job: Be part of a festive team and make customers' Christmas memorable.
- Qualifications: Experience in customer service, strong communication skills, and Microsoft Office proficiency.
Overview
Join to apply for the Christmas Customer Services Advisor role at Fortnum & Mason
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our flagship store. This central London location offers access to restaurants, bars, cultural sites, shopping and more, and is a short walk from Green Park Tube Station and bus stops.
Having delivered the spirit of Christmas to the farthest-flung corners of the globe, our Customer Services team is on hand to provide exceptional service through multiple channels, at the most memorable time of the year. We are looking for confident, committed and personable Customer Services Advisors to join our Head Office team for the busiest time of the year, from October to December.
Responsibilities
This fast-paced administrative role requires you to be confident in working with couriers and customers to ensure we exceed client expectations every time. You will be responsible for taking sales, handling issues with customer orders and managing aftercare. You should have excellent communication skills, with a friendly and attentive telephone manner, and IT skills to boot.
- An excellent communicator through telephone and email
- Experienced in handling phone sales
- Customer focused, taking pride in delighting our clients
- Familiar with Microsoft Office, particularly Microsoft Excel
- A team player who enjoys a challenge
- Adaptable and willing to go the extra mile for clients
- Confident to manage your own time and workload
- Confident when working remotely
- Exceptionally self-motivated
Our Customer Service Advisors should be flexible to work 5 out of 7 days, including weekends, on a 37.5 hour per week contract. This is a hybrid role, so Advisors should have an appropriate home set-up with stable high-speed internet, a fully functioning camera for meetings, and a quiet work environment. Ideally, you should be within commuting distance of our Piccadilly Head Office.
Those who can consistently demonstrate individual initiative within a collaborative team framework thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!
Qualifications & Requirements
- Experience in customer service or sales
- Strong communication skills (telephone and email)
- Ability to work independently and manage time effectively
- Microsoft Office proficiency, especially Excel
- Willingness to work flexible hours including weekends
Employment details
- Seniority level: Entry level
- Employment type: Temporary
- Job function: Customer Service
- Industries: Retail and Hospitality
Benefits
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
Diversity & Inclusion
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.
Referrals increase your chances of interviewing at Fortnum & Mason.
#J-18808-Ljbffr
Christmas Customer Services Advisor employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a vibrant work culture where employees are encouraged to engage with customers and share their passion for fine foods. With flexible shifts and ample opportunities for personal growth and product knowledge, you will thrive in a historic setting that has been delighting customers for over 300 years, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortnum & Mason. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortnum & Mason before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Christmas Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortnum & Mason:Your cover letter is your chance to shine! Tell us why you want to work at Fortnum & Mason specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
