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For Companies At a Glance
- Tasks: Deliver exceptional customer service during the festive season and manage client orders.
- Company: Join the iconic Fortnum & Mason in the heart of London.
- Benefits: Enjoy a subsidised staff restaurant and opportunities for personal growth.
- Why this job: Be part of a festive team and make customers' Christmas memorable.
- Qualifications: Experience in customer service, strong communication skills, and Microsoft Office proficiency.
- Other info: Flexible hours, hybrid work, and a vibrant team culture await you!
Overview
Join to apply for the Christmas Customer Services Advisor role at Fortnum & Mason
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our flagship store. This central London location offers access to restaurants, bars, cultural sites, shopping and more, and is a short walk from Green Park Tube Station and bus stops.
Having delivered the spirit of Christmas to the farthest-flung corners of the globe, our Customer Services team is on hand to provide exceptional service through multiple channels, at the most memorable time of the year. We are looking for confident, committed and personable Customer Services Advisors to join our Head Office team for the busiest time of the year, from October to December.
Responsibilities
This fast-paced administrative role requires you to be confident in working with couriers and customers to ensure we exceed client expectations every time. You will be responsible for taking sales, handling issues with customer orders and managing aftercare. You should have excellent communication skills, with a friendly and attentive telephone manner, and IT skills to boot.
- An excellent communicator through telephone and email
- Experienced in handling phone sales
- Customer focused, taking pride in delighting our clients
- Familiar with Microsoft Office, particularly Microsoft Excel
- A team player who enjoys a challenge
- Adaptable and willing to go the extra mile for clients
- Confident to manage your own time and workload
- Confident when working remotely
- Exceptionally self-motivated
Our Customer Service Advisors should be flexible to work 5 out of 7 days, including weekends, on a 37.5 hour per week contract. This is a hybrid role, so Advisors should have an appropriate home set-up with stable high-speed internet, a fully functioning camera for meetings, and a quiet work environment. Ideally, you should be within commuting distance of our Piccadilly Head Office.
Those who can consistently demonstrate individual initiative within a collaborative team framework thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!
Qualifications & Requirements
- Experience in customer service or sales
- Strong communication skills (telephone and email)
- Ability to work independently and manage time effectively
- Microsoft Office proficiency, especially Excel
- Willingness to work flexible hours including weekends
Employment details
- Seniority level: Entry level
- Employment type: Temporary
- Job function: Customer Service
- Industries: Retail and Hospitality
Benefits
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
Diversity & Inclusion
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences to create a truly inclusive environment.
Referrals increase your chances of interviewing at Fortnum & Mason.
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Christmas Customer Services Advisor employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Services Advisor
✨Tip Number 1
Get to know Fortnum & Mason! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you went the extra mile for a customer or handled a challenging situation. This will demonstrate your commitment to exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Fortnum & Mason family this Christmas season.
We think you need these skills to ace Christmas Customer Services Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for personable Customer Services Advisors who can connect with our clients.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience in customer service and sales, and mention any specific skills that match what we’re looking for, like your proficiency in Microsoft Office. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This helps us quickly see why you’d be a great fit for the Christmas rush!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service, which is super important for this role.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers or resolved issues in the past. Fortnum & Mason values exceptional service, so think of specific examples that showcase your ability to delight clients.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. Make sure you can demonstrate your friendly and attentive telephone manner, as well as your email etiquette.
✨Familiarise Yourself with Microsoft Excel
As proficiency in Microsoft Excel is a must, take some time to brush up on your skills. Be prepared to discuss how you've used Excel in previous roles, whether it's for tracking orders or managing data. Showing confidence in your IT skills will definitely impress them.
✨Emphasise Your Flexibility and Team Spirit
Fortnum & Mason is looking for team players who can adapt to changing situations. Be ready to talk about times when you've gone the extra mile for a client or worked collaboratively with others. Highlighting your flexibility and willingness to work weekends will show you're a great fit for their busy Christmas period.
