At a Glance
- Tasks: Craft delicious drinks and create memorable experiences for our customers.
- Company: Join a vibrant café team with a passion for coffee and service.
- Benefits: Competitive pay, discounts, extra holiday, and career growth opportunities.
- Other info: Flexible hours, fun team events, and a commitment to inclusivity.
- Why this job: Be the face of our brand and make every customer feel special.
- Qualifications: Previous barista experience is a plus; love for coffee and great service is essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and customer-focused Barista to join our team. In this role, you’ll deliver an exceptional café experience, combining high-quality coffee-making with outstanding customer service on the shop floor. You’ll be the face of our brand - welcoming customers, crafting drinks to perfection, and ensuring every interaction feels warm, personal, and memorable.
Benefits
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do
- Prepare and serve a range of hot and cold beverages to the highest standard
- Deliver exceptional customer service with a friendly and engaging approach
- Maintain excellent product knowledge to confidently recommend items
- Support the wider team with sales, merchandising, and replenishment
- Ensure all food safety, hygiene, and health & safety standards are maintained
- Operate tills and handle transactions accurately
- Keep the café and service areas clean, organised, and inviting
What We Are Looking For
- Previous barista or hospitality experience preferred
- Passionate about coffee, food, and delivering excellent service
- Strong communication and interpersonal skills
- A positive, proactive team player with a can-do attitude
- Ability to work in a fast-paced environment while maintaining attention to detail
- Flexible availability, including weekends and peak trading periods
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Barista employer: Fortnum & Mason
Join our vibrant café team as a Barista, where you'll not only craft exceptional beverages but also be part of a supportive and inclusive work culture that values your contributions. With competitive pay, generous discounts, and numerous opportunities for career development, we ensure that every employee feels valued and empowered to grow. Located in a bustling area, our café offers a dynamic environment where your passion for coffee and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Barista
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in for a coffee and observe how the team interacts with customers. This will help you understand their style and show that you're genuinely interested in being part of the crew.
✨Tip Number 2
Practice your coffee-making skills! If you’ve got some barista experience, brush up on your techniques. If not, watch some tutorials online. Being able to talk about your passion for coffee during the interview can really set you apart.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who’s not just skilled but also a great fit for their friendly atmosphere. Be yourself and don’t be afraid to smile!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and professional, plus it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Barista
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Share any experiences you've had with coffee-making or your favourite brews. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional café experience.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience in your application. We’re all about creating warm and memorable interactions, so share examples of how you've gone above and beyond for customers in the past. This will show us you’re the perfect fit for our team!
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique perspective on customer service, we want to get to know the real you. Remember, you’ll be the face of our brand!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s super easy and ensures we see your application as soon as possible. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee beans, brewing methods, and popular drinks. Showing your passion for coffee will impress them and demonstrate that you’re genuinely interested in the role.
✨Practice Your Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Prepare to share these stories during the interview, highlighting how you handled difficult situations or went above and beyond for customers. This will show that you understand the importance of creating a memorable café experience.
✨Show Off Your Team Spirit
As a barista, teamwork is key. Be prepared to talk about how you’ve collaborated with others in previous roles. Share specific instances where you supported your team or contributed to a positive work environment. This will demonstrate that you’re a proactive team player who fits well with their culture.
✨Be Ready for a Fast-Paced Scenario
Expect questions about how you handle pressure and fast-paced environments. Think of examples where you successfully managed multiple tasks at once while maintaining attention to detail. This will reassure them that you can thrive during busy periods, especially on weekends and peak trading times.
