Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team while ensuring exceptional customer experiences.
- Company: Join Fortnum & Mason, a heritage brand delighting customers since 1707.
- Benefits: Enjoy competitive salary, 28 days holiday, discounts, and career development opportunities.
- Why this job: Be part of launching a new store and shaping its success in a premium environment.
- Qualifications: Experience in retail management and a passion for food and service excellence required.
- Other info: Flexible shifts and a supportive culture focused on your growth and recognition.
The predicted salary is between 28800 - 42000 £ per year.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking a passionate and driven Assistant Store Manager. This is a unique opportunity to play a pivotal role in launching and shaping the success of our newest store in Bicester Village - supporting the Deputy Store and Store Manager in delivering exceptional service, developing high-performing teams, and ensuring operational excellence.
- Competitive salary + discretionary annual bonus
- ~28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- ~ Up to 40% store and restaurant discounts
- ~ Matched pension scheme and access to MyRewards app for discounts on major retailers
- ~ Career development opportunities across our iconic brand
- ~ Additional annual leave and incredible gifts after 5 years of service
Key Responsibilities:
- Partner with the Deputy Store and Store Manager to lead and inspire a high-performing team, ensuring exceptional customer experiences on the shop floor.
- Spend the majority of your time on the sales floor, coaching, mentoring, and developing your team.
- Support the delivery of the store KPIs including sales, customer satisfaction, compliance, and team development.
- Drive commercial performance through effective planning, stock management, and visual merchandising.
- Ensure operational excellence and adherence to company standards including health & safety, food safety, and due diligence.
- Lead by example in managing customer feedback, complaints, and service recovery.
- Support recruitment, training, and succession planning to build a strong and engaged team.
Requirements:
- Proven experience in a supervisory or assistant management role within a premium or luxury retail environment.
- A confident and inspiring leader with a hands-on, coaching-led approach.
- Strong commercial acumen and a track record of achieving sales and operational targets.
- Passion for food, heritage, and delivering extraordinary service.
- Flexibility to work across a variety of shifts, including weekends.
We are committed to developing your career and nurturing your talent, regardless of age or disability. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Store Manager in Training employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Training
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's heritage and product range. Understanding the brand's story and values will help you connect with the interviewers and demonstrate your passion for their offerings.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where your coaching and mentoring made a difference, as this role heavily focuses on team development.
✨Tip Number 3
Showcase your commercial acumen by being ready to discuss how you've achieved sales targets in previous roles. Be prepared to share strategies you used for stock management and visual merchandising that drove performance.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts, including weekends. This is crucial for a role that requires hands-on leadership on the shop floor, so be sure to express your commitment to meeting the store's needs.
We think you need these skills to ace Assistant Store Manager in Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or assistant management roles, particularly within premium or luxury retail. Emphasise your leadership skills and any achievements related to sales and operational targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and heritage, as well as your commitment to delivering exceptional customer service. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as commercial acumen, team development, and operational excellence. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for the Brand: Express your genuine interest in Fortnum & Mason and their values. Research the company’s history and products, and mention how you can contribute to their legacy of extraordinary customer experiences.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for the Brand
Fortnum & Mason has a rich heritage, so it's essential to express your enthusiasm for their products and values. Research the brand's history and be ready to discuss how you can contribute to their legacy of exceptional service.
✨Demonstrate Leadership Skills
As an Assistant Store Manager in Training, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance.
✨Highlight Your Commercial Acumen
The role requires strong commercial skills, so be prepared to discuss how you've achieved sales targets in previous positions. Bring specific examples of how you've driven performance through effective planning and stock management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer feedback and service recovery. Think of scenarios where you've turned a negative experience into a positive one and be ready to share those stories.
