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- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales.
- Company: Join the iconic Fortnum & Mason at our new Canary Wharf pop-up store.
- Benefits: Enjoy competitive salary, up to 40% discounts, and 28 days holiday plus extra wellbeing days.
- Why this job: Be part of a luxury brand with over 300 years of extraordinary taste and charm.
- Qualifications: Experience in fast-paced retail and strong people skills are essential.
- Other info: Flexible hours and career development opportunities in an inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
Join the Fortnum & Mason Canary Wharf Team!
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Join our brand-new Canary Wharf pop up store this season with Fortnum & Mason bringing over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you\’re popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.
This is a fixed term role with start dates commencing the 13th of October 2025 till the 12th of July 2027. This is a 40 hour a week contract where fully flexibility is needed throughout the week and contract, based in Canary Wharf.
Fortnum & Mason are looking for an exceptional Assistant Store Manager to lead the team. Reporting to the Head of Regional Stores, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
Why Work For Us:
- Competitive salary
- Up to 40% store and restaurant discounts*
- Subsidised staff meal scheme
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party
*subject to terms and conditions
What You\’ll Do:
- Delivering exceptional service through driving sales, leading and inspiring the floor team and assisting clientele on the shop floor
- Develop strong relationships with internal and external stakeholders
What We\’re Looking For:
- Experience in a fast-paced environment in a similar role
- Proven ability to deliver excellent customer service
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends, early shifts and late finishes
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Store Manager - Canary Wharf - FTC employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Canary Wharf - FTC
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your experience with their brand ethos.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a diverse team. Role-play common scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Showcase your flexibility! Be ready to discuss how you've adapted to changing environments in past roles. Highlighting your ability to work various shifts will show you're the perfect fit for this dynamic position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Fortnum & Mason family right from the start!
We think you need these skills to ace Assistant Store Manager - Canary Wharf - FTC
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering exceptional customer service and being part of a team that creates memorable experiences.
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight your experience in fast-paced environments and any leadership roles you've had. We’re looking for those standout moments that show off your management skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your relevant skills and experiences. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fortnum & Mason. We can’t wait to hear from you!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Fortnum's
Before the interview, dive deep into the history and values of Fortnum & Mason. Familiarise yourself with their iconic products like teas and champagnes. This knowledge will not only impress but also show your genuine interest in the brand.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be leading a diverse team. Prepare examples of how you've motivated and coached others in previous roles. Highlight your ability to create a positive atmosphere and deliver exceptional customer service.
✨Flexibility is Key
This role requires flexibility in working hours. Be ready to discuss your availability and willingness to work various shifts, including weekends. Showing that you're adaptable will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations and team dynamics. This demonstrates your proactive approach and eagerness to contribute to the success of the Canary Wharf pop-up. It also shows that you’re serious about the role.