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- Tasks: Lead our restaurant team to deliver exceptional service and create memorable experiences.
- Company: Join the iconic Fortnum & Mason, known for its rich heritage and artisanal products.
- Benefits: Enjoy competitive pay, bonuses, discounts, and generous holiday leave.
- Other info: Inclusive environment with opportunities for growth and recognition for your contributions.
- Why this job: Be part of a unique team in a beautiful setting while developing your career.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Assistant Restaurant Manager – London Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Assistant Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly at our Dimond Jubilee Tea Salon Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum\’s ingredients 28 days holiday a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You\’ll Do: Leading the restaurant and ensuring it meets and exceeds F&M standards and targets Coach and develop your managers to ensure efficiency, leading by example Update your management team on business performance, new initiatives and other pertinent issues Tour the restaurant regularly Chair regular meetings with managers Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department Cooperating with the General Manager, and assisting with anything from project planning to staff management. Nurturing positive working relationships with staff. Addressing any issues in a timely fashion. What We\’re Looking For: Experience within Afternoon Tea and Private Dining, Excellent interpersonal skills for diplomatically handling staff and customers Cooperation and team working skills The ability to lead and motivate a team of staff The ability to cope under pressure in a fast-paced environment Good business awareness for achieving successful performance Strong written and oral communication skills for managing business administration and personnel matters Strong planning and organisational skills to run a streamlined operation The ability to work independently and make decisions confidently Problem-solving ability, to resolve issues as they arise We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation We respect and embrace each other\’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Assistant Restaurant Manager employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Restaurant Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your passion for customer service with their brand ethos.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in Afternoon Tea and Private Dining, as well as your ability to lead and motivate a team.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for artisanal products shine through. Share personal stories that highlight your customer service skills and how you've handled pressure in fast-paced environments.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Assistant Restaurant Manager role and keep you top of mind.
We think you need these skills to ace Assistant Restaurant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and artisanal products shine through. We want to see how excited you are about the role and what makes you a great fit for our team!
Tailor Your CV: Make sure to tailor your CV to highlight your experience in Afternoon Tea and Private Dining. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate strong written communication skills, so make sure your application is well-structured and easy to read. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Fortnum & Mason family!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Fortnum & Mason’s history, values, and their unique offerings. Familiarise yourself with their Afternoon Tea and Private Dining experiences, as this will show your genuine interest and passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about how you can relate these stories to the high standards expected at Fortnum & Mason, demonstrating your ability to handle various situations with grace and professionalism.
✨Demonstrate Leadership Qualities
As an Assistant Restaurant Manager, you’ll need to lead a team effectively. Be ready to discuss your leadership style and provide examples of how you’ve motivated and developed your team in previous roles. Highlight your ability to remain calm under pressure and resolve conflicts diplomatically.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.