At a Glance
- Tasks: Support and optimise retail and hospitality technology, ensuring smooth operations and user adoption.
- Company: Join the iconic Fortnum & Mason, known for excellence in retail and hospitality.
- Benefits: Enjoy a competitive salary, generous discounts, 25 days holiday, and professional development opportunities.
- Other info: Dynamic team culture with recognition for outstanding contributions and career growth.
- Why this job: Be at the forefront of tech transformation while enhancing customer and colleague experiences.
- Qualifications: Experience in supporting business applications, especially in retail or hospitality environments.
The predicted salary is between 36000 - 60000 £ per year.
The Application Support Analyst plays a vital role in keeping Fortnum & Mason's retail and hospitality technology running smoothly, from core systems like Microsoft Dynamics 365 to Oracle Simphony POS. A key part of this role involves supporting new technology introductions - working closely with project teams and the Lead Application Support Analyst to test, stabilise and transition new solutions into business-as-usual operations. You'll provide dedicated hypercare support for major rollouts, particularly for our retail stores and hospitality venues, ensuring successful adoption before handover to wider support teams. This position sits at the intersection of day-to-day operational support and technology transformation, helping to maintain our high service standards while enabling the business to adopt innovative solutions that enhance both customer and colleague experiences.
Responsibilities
- Provide 1st and 2nd line support for critical retail/hospitality systems (Dynamics 365, Oracle Simphony, payment solutions, etc.), ensuring minimal disruption to business operations.
- Proactively monitor and maintain systems (e.g., software patching), addressing issues before they impact teams.
- Build and maintain strong relationships with colleagues across Retail, Hospitality, Finance, and other key departments — understanding their needs and ensuring technology supports their goals.
- Act as a liaison between technical teams and business users, translating requirements and fostering collaboration.
- Proactively seek feedback from departments to improve system performance and user experience.
- Partner with Transformation teams on new system rollouts, providing hands‑on hyper‑care support for retail/hospitality deployments before transitioning to BAU.
- Contribute to testing, training, and documentation to ensure smooth adoption.
- Share insights with IT teams to optimise systems and processes based on departmental feedback.
- Help colleagues build confidence with technology through clear communication and guidance.
Qualifications
- Demonstrable experience supporting business applications, ideally in retail or hospitality.
- Hands‑on experience supporting Point of Sale (POS) systems (hardware/software).
- Exposure to Microsoft Dynamics 365 (Finance, SCM, Commerce) or similar ERP platforms.
- Familiarity with retail‑specific applications (e.g., label/scale systems, payment solutions).
- Knowledge of integrations and interfaces (APIs, web services, SFTP/EDI).
- ITIL awareness or experience working in a structured IT service environment.
- Oracle POS experience, strong problem‑solving skills.
- Incident and problem management.
- Retail or hospitality Point of Sale systems knowledge and skills.
- Basic but solid understanding of Windows Operating Systems and Services.
- Enterprise Resource Planning systems understanding and knowledge.
- Ability to manage conflicting priorities and end‑user expectations.
- Team player, self‑driven and assertive.
- Proactively takes responsibility, owns any issues arising and follows through to resolution.
- Strong communication skills — written and verbal.
- Outcome focused and driving results.
- Creation and documentation of Standard Operating Procedures (SOP).
- Systematic approach to identifying faults and pursuing paths to resolution.
- Prioritising skills with the ability to manage workload.
- Analytical abilities and problem‑solving skills.
- Ability to convey messaging to technical and non‑technical audiences.
- Works at pace, but with accuracy and attention to detail.
- Supports and encourages others to keep things simple.
- Good problem solving and communication skills and quick to learn.
Desirable
- Good understanding of Microsoft Operating Systems (W10/11, Server 2019/22).
- Microsoft Dynamics D365 application knowledge and skills.
- SharePoint Online and MS Teams admin.
- Understanding of Microsoft SQL and basic query‑writing skills.
- Basic but solid understanding of APIs and web services.
- Oracle Micros, Fourth or other hospitality systems.
- ITIL knowledge and real‑world application.
- Formal IT Service Desk knowledge and skills (including managing tickets within SLA).
Benefits
- A competitive salary
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluding bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum's ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme
Application Support Analyst in Camden Town employer: Fortnum & Mason
Fortnum & Mason is an exceptional employer, offering a dynamic work environment where technology meets hospitality. As an Application Support Analyst, you'll enjoy a competitive salary, generous discounts, and 25 days of holiday, alongside opportunities for personal and professional growth. Our supportive culture fosters collaboration across departments, ensuring you play a key role in enhancing both customer and colleague experiences while working with cutting-edge technology in a prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Camden Town
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fortnum & Mason values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fortnum & Mason might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fortnum & Mason!
✨Direct Apply to Fortnum & Mason
Let's not forget to apply directly through the Fortnum & Mason website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Camden Town
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fortnum & Mason.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fortnum & Mason. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fortnum & Mason
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
