Assistant Manager – Heathrow Terminal 2
For over three centuries, Fortnum & Mason has been synonymous with extraordinary food, exceptional service and unforgettable experiences. Now, we’re bringing that same spirit to our exciting new store at Heathrow Terminal 2.
We’re looking for an exceptional Assistant Manager to help lead this new chapter. You’ll inspire your team, uphold the standards that have defined Fortnum’s for generations, and create a warm and memorable experience for customers travelling from around the world.
As our Assistant Manager, you’ll play a key role in the day-to-day running of the store, combining brilliant leadership with the attention to detail, warmth and world-class service Fortnum & Mason is known for.
Why Work For Us
- Competitive salary
- Discretionary annual bonus of up to 5% of salary*
- Up to 40% discount across our stores and restaurants*
- 28 days’ holiday, plus a day off for your birthday and 5 additional wellbeing days*
- Matched pension scheme
- Career development and progression opportunities
- Incredible gifts to celebrate 5 years with Fortnum & Mason
*Subject to terms and conditions.
What We’re Looking For
- Proven retail experience at supervisory or Assistant Manager level
- Strong leadership skills and the ability to coach, motivate and inspire a team
- Outstanding communication and interpersonal skills
- Confidence using point-of-sale systems and everyday computer applications
- A genuine passion for luxury retail and creating extraordinary customer experiences
- Energy, resilience and a results-focused mindset
- The ability to maintain exceptional standards of presentation, compliance and operational excellence
- Flexibility to work across a full-time rota, including weekends
A Note About Working at Heathrow
As this role is based at Heathrow Airport, successful candidates will need to complete airport security clearance and five-year referencing before starting. This includes providing a full five-year employment, education and unemployment history, with references and any gaps accounted for.
Please ensure you’re able to provide this information as part of the recruitment process.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Retail Assistant Manager - Heathrow T2 employer: Fortnum & Mason plc
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and innovation. As a Design Manager, you will have the opportunity to lead impactful projects while collaborating with diverse teams, ensuring your professional growth through continuous learning and development. With a commitment to excellence and a focus on delivering unique customer experiences, Fortnum & Mason provides a rewarding environment for those looking to make a meaningful contribution to a prestigious brand.
