Restaurant Manager - Café 181
About the Role
Café 181 is at the heart of the Fortnum's colleague experience, providing great food, warm hospitality and a welcoming place for our teams every day.
As Restaurant Manager, you'll lead the day-to-day operation, creating a restaurant that colleagues are proud to use and a team that is proud to work in. You'll be a visible, hands‑on leader, setting high standards across food, service, cleanliness and food safety, while continually looking for ways to continually improve the experience and offer.
You'll bring together great people, thoughtful hospitality and strong commercial discipline, ensuring Café 181 reflects the standards, values and attention to detail we expect across Fortnum's.
What You'll Do
- Lead from the front, creating a warm, welcoming and consistently high-quality experience for colleagues.
- Set and uphold excellent standards across food quality, presentation, service, cleanliness, food safety and allergen management
- Lead, coach and develop the team, creating a positive culture built around pride, accountability and teamwork.
- Listen to our colleagues, using feedback and insight to continually improve the food offer, service and overall Café 181 experience.
- Own the commercial performance of the café, managing labour, rotas, stock, ordering, budgets and waste effectively.
- Drive continuous improvement, identifying practical ways to make the operation simpler, more efficient and better for colleagues.
- Ensure strong operational controls, maintaining full compliance with food safety, health & safety and Fortnum's policies and procedures.
What We're Looking For
- Experience leading a restaurant, café, workplace dining or high-quality food service operation.
- A visible, hands‑on leader who enjoys being in the operation and leading by example.
- A genuine passion for great food, hospitality and creating memorable experiences.
- Strong people leadership, with the ability to coach, engage and develop a team.
- Sound commercial judgement, with experience managing labour, budgets, stock and waste.
- Excellent operational knowledge, including food safety, allergens, hygiene and health & safety.
- Organised, proactive and solutions-focused, with strong attention to detail.
- Level 3 Food Safety qualification desirable.
Why Work For Us?
- Competitive salary, benefits package and company bonus
- Company pension, generous holiday allowance and meals during shifts
- Ongoing training, career development and wellbeing support
- A supportive and collaborative working environment
Diversity & Inclusion
We are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from all qualified candidates and celebrate the different perspectives, experiences and backgrounds that make our workplace stronger.
#J-18808-Ljbffr
Restaurant Manager Café 181 employer: Fortnum & Mason plc
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and innovation. As a Design Manager, you will have the opportunity to lead impactful projects while collaborating with diverse teams, ensuring your professional growth through continuous learning and development. With a commitment to excellence and a focus on delivering unique customer experiences, Fortnum & Mason provides a rewarding environment for those looking to make a meaningful contribution to a prestigious brand.
