Fortnum & Mason plc is seeking a Membership Experience Manager to improve end-to-end journeys across Online, Email, Retail and Hospitality for Friends of Fortnum’s. You will translate insights into optimised processes, define a clear roadmap and collaborate with Membership, Technology and Customer Service to grow the membership base while preserving an elevated experience for Members.
The role focuses on reducing friction, implementing Membership SLAs, enhancing in-store training and member
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Membership Experience Lead employer: Fortnum & Mason plc
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and innovation. As a Design Manager, you will have the opportunity to lead impactful projects while collaborating with diverse teams, ensuring your professional growth through continuous learning and development. With a commitment to excellence and a focus on delivering unique customer experiences, Fortnum & Mason provides a rewarding environment for those looking to make a meaningful contribution to a prestigious brand.
