Fortnum & Mason plc is seeking a senior professional to own the Customer Engagement strategy for our Membership programme and CRM roadmap. You will drive growth, engagement, and lifetime value across Shops, Restaurants, Events and digital channels, working with the wider team to deliver best-in-class membership experiences.
This role requires strategic thinking, strong communication, and leadership to guide cross-functional teams and agencies while delivering measurable improvements to customer
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Membership & CRM Growth Lead employer: Fortnum & Mason plc
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and innovation. As a Design Manager, you will have the opportunity to lead impactful projects while collaborating with diverse teams, ensuring your professional growth through continuous learning and development. With a commitment to excellence and a focus on delivering unique customer experiences, Fortnum & Mason provides a rewarding environment for those looking to make a meaningful contribution to a prestigious brand.
