At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking enthusiastic and customer-focused Waiters to join our team at Bicester Village. This is a fantastic opportunity to bring joy to every cup and create memorable moments for our guests.
Why Work For Us:
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Competitive hourly rate + discretionary annual bonus
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28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
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Up to 40% store and restaurant discounts
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Matched pension scheme and access to MyReward app for discounts on major retailers
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Career development opportunities across our iconic brand
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And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years
What You’ll Do:
- Prepare and serve a variety of hot and cold beverages and food options to the highest standards
- Deliver exceptional customer service with warmth, efficiency, and professionalism- Ensure compliance with food safety, health & safety, and allergen procedures
- Support stock control, replenishment, and visual presentation of the café area- Work collaboratively with the wider team to ensure smooth daily operations
What We’re Looking For:
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Previous experience in a barista or waiter role within a premium or high-volume environment
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A passion for coffee, tea, and delivering outstanding service
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Strong communication skills and a positive, can-do attitude
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Ability to work under pressure and remain calm in a fast-paced setting
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Flexibility to work varied shifts including weekends and holidays.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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Waiter/Waitress - Bicester Village employer: Fortnum & Mason plc
Fortnum & Mason is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and innovation. As a Design Manager, you will have the opportunity to lead impactful projects while collaborating with diverse teams, ensuring your professional growth through continuous learning and development. With a commitment to excellence and a focus on delivering unique customer experiences, Fortnum & Mason provides a rewarding environment for those looking to make a meaningful contribution to a prestigious brand.
