Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for guests at Fortnum & Mason in Bicester Village.
- Company: Join the iconic Fortnum & Mason team with a rich 300-year legacy.
- Benefits: Enjoy discounts, bonuses, generous holiday, and career development opportunities.
- Why this job: Be the warm face of luxury hospitality and make every visit extraordinary.
- Qualifications: Experience in customer service and a passion for creating memorable moments.
- Other info: Inclusive environment with recognition for outstanding contributions and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Join the Bicester Village Fortnum & Mason Team. For more than 300 years, Fortnum & Mason has delighted customers around the world with exceptional service, remarkable food, and unforgettable experiences. Our beautiful store in Bicester Village is now seeking a warm, polished, and proactive Retail Host to help us continue this legacy of excellence.
Why Work For Us:
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Create the very first impression of Fortnum & Mason by greeting guests with charm and confidence.
- Support seamless store flow and ensure every visitor enjoys an exceptional and memorable experience.
- Welcome every guest with genuine warmth and impeccable professionalism.
- Provide guidance on our products, services, store layout, and heritage.
- Support queue management and maintain a smooth flow throughout the store.
- Anticipate guest needs and offer proactive assistance.
- Maintain immaculate front-of-house presentation.
- Collaborate closely with the retail team to elevate the in-store experience.
- Deliver service that reflects our reputation for quality and care.
- Uphold Fortnum & Mason’s values at every touchpoint.
What We Are Looking For:
- Experience in front-of-house, hospitality, retail, or customer service.
- A natural communicator with exceptional interpersonal skills.
- A warm, confident presence—especially during busy moments.
- Flexibility to work weekdays, weekends, and seasonal peak periods.
- Passion for luxury, service, and creating memorable guest experiences.
If you’re passionate about delivering exceptional hospitality and want to play a key role in welcoming guests to one of the world’s most iconic brands, we’d love to hear from you. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
Retail Host (Bicester Village) employer: Fortnum & Mason Group
Contact Detail:
Fortnum & Mason Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Host (Bicester Village)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your passion for luxury and service with their mission.
✨Tip Number 2
Practice your warm greetings and confident body language. As a Retail Host, first impressions matter. Show off your charm and professionalism right from the start!
✨Tip Number 3
Be ready to share examples of how you've created memorable experiences in previous roles. Whether it’s a time you went above and beyond for a customer or handled a busy moment with grace, these stories will showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Retail Host (Bicester Village)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. Remember, we’re looking for someone warm and proactive, just like our team!
Tailor Your Application: Make sure to tailor your application to the Retail Host role at Fortnum & Mason. Highlight any relevant experience in front-of-house or customer service, and connect it back to how you can create memorable experiences for our guests. We love seeing how you fit into our values!
Be Professional Yet Approachable: While we want to see your friendly side, it’s also important to maintain a level of professionalism in your application. Use clear language and check for any typos or errors. A polished application reflects the impeccable standards we uphold at Fortnum & Mason.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Fortnum & Mason Group
✨Know the Brand Inside Out
Before your interview, make sure you research Fortnum & Mason thoroughly. Understand their history, values, and what makes them unique in the retail space. This will not only impress your interviewers but also help you align your answers with their brand ethos.
✨Showcase Your Interpersonal Skills
As a Retail Host, your ability to communicate warmly and confidently is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Proactivity
Fortnum & Mason values a proactive approach to customer service. Think of times when you've anticipated a customer's needs or gone above and beyond to enhance their experience. Sharing these stories will highlight your suitability for the role and your understanding of exceptional service.
✨Dress to Impress
First impressions matter, especially in a luxury retail environment. Dress smartly and professionally for your interview to reflect the polished image of Fortnum & Mason. This shows that you take the opportunity seriously and understand the importance of presentation in the role.