At a Glance
- Tasks: Engage customers with your passion for wines and spirits while creating unforgettable experiences.
- Company: Join Fortnum & Mason, a prestigious retailer known for luxury products.
- Benefits: Enjoy discounts, a bonus scheme, and generous holiday leave including a day off for your birthday.
- Other info: Flexible hours with excellent career development opportunities in an inclusive environment.
- Why this job: Be part of an iconic team and share your love for fine wines and spirits.
- Qualifications: Previous retail or hospitality experience and a genuine interest in wines and spirits.
The predicted salary is between 30000 - 42000 £ per year.
Fortnum & Mason is seeking an exceptional Sales Associate to join our renowned Wines & Spirits department. As part of this celebrated team, you'll bring our extraordinary products to life through impeccable service, deep product passion, and a dedication to creating unforgettable experiences for every customer who walks through our doors.
Reporting to the Floor Manager, you will play a key role in ensuring our department excels day after day—maintaining beautifully presented displays, supporting stock levels, and contributing to the achievement of departmental KPIs through both individual brilliance and collaborative spirit.
This is a role for someone who thrives on engaging with customers, sharing product knowledge, and creating moments of genuine delight. If you're confident, warm, and naturally engaging, you'll feel right at home.
Why Work For Us:
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days' holiday + a day off for your birthday and 5 extra wellbeing days
- Matched pension scheme and brilliant career development opportunities
- Annual staff party and incredible gifts after 5 years
What We Are Looking For:
- Has a genuine passion for Wines & Spirits, and loves sharing that passion with others
- Brings previous experience in a related retail or hospitality role
- Finds joy in creating a sense of pleasure and discovery for customers
- Holds a foundational knowledge of wines and/or spirits—through experience, study, or personal interest
- Someone that is eager to deepen their expertise and learn our product range inside‐out
- Flexible and able to work 37.5 hours across 5 days, including weekends, on a rotating rota
If you're excited by the idea of bringing the world of luxury Wines & Spirits to life for our customers—and being part of one of London's most iconic retailers—we'd love to hear from you.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Wines & Spirits in London employer: Fortnum & Mason Group
Fortnum & Mason is an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters professional growth within the iconic setting of London. Employees enjoy generous benefits such as a discretionary annual bonus, substantial discounts, and a commitment to career development, all while being part of a team that values passion for Wines & Spirits and creating memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Wines & Spirits in London
✨Tip Number 1
Get to know the Wines & Spirits scene! Dive into tastings, read up on different varieties, and share your passion with others. This will not only boost your confidence but also make you a standout candidate when chatting with potential employers.
✨Tip Number 2
Practice your customer engagement skills. Role-play with friends or family to get comfortable with sharing product knowledge and creating delightful experiences. The more natural you are, the better you'll connect with customers and impress hiring managers.
✨Tip Number 3
Network like a pro! Attend local wine and spirits events or join online communities. Building connections in the industry can lead to job opportunities and insider tips that could give you the edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Fortnum & Mason. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Associate - Wines & Spirits in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for Wines & Spirits shine through! Share any experiences or knowledge you have about the products, as this will show us that you're genuinely excited about the role.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail or hospitality. We want to see how your previous roles have prepared you for this position, so don’t hold back on those achievements!
Be Personable:Since this role is all about engaging with customers, your written application should reflect your warm and friendly personality. Use a conversational tone and let us know how you create delightful experiences for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Wines & Spirits department!
How to prepare for a job interview at Fortnum & Mason Group
✨Know Your Wines & Spirits
Before the interview, brush up on your knowledge of wines and spirits. Familiarise yourself with different types, regions, and tasting notes. This will not only show your passion but also help you engage confidently with the interviewer about the products you'll be selling.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about how you created memorable experiences for customers and be ready to share these stories. This is key for a role that thrives on engaging with customers.
✨Demonstrate Team Spirit
Fortnum & Mason values collaboration, so be prepared to discuss how you've worked effectively in a team. Share instances where you contributed to achieving team goals or supported colleagues, as this will highlight your ability to work well within their celebrated team.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their training programmes for product knowledge or how they celebrate team achievements. This demonstrates your eagerness to learn and grow within the company.
