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- Tasks: Deliver exceptional service and create memorable experiences for customers.
- Company: Join Fortnum & Mason, a prestigious brand known for luxury and quality.
- Benefits: Enjoy competitive pay, paid overtime, 28 days holiday, and extra wellbeing days off.
- Why this job: Be part of a vibrant team in a luxury setting that values your growth and inclusivity.
- Qualifications: Looking for friendly individuals with great people skills and a passion for customer service.
- Other info: Opportunities for career development and recognition in various awards.
The predicted salary is between 15600 - 24000 £ per year.
Social network you want to login/join with:
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3ff35826505d
Job Views:
9
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Fortnum & Mason are looking for an exceptional Sales Associate to join our busy St Pancras store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
WhyWorkForUs:
- Competitivehourlyrate+paidovertime
- Discretionaryannualbonus(upto5%ofsalary)
- 28daysholiday+adayoffforyourbirthdayand5extrawellbeingdaysoff
WhatYou\’llDo:
- Delivering exceptional service across the tills, shop floor and hamper desk
- Provideapersonalised experience capturing the story telling magic across all Fortnum’s products
- Build relationships with local clientele
WhatWe\’reLookingFor:
- A friendly warm approach with great peopleskills
Thisisagreatopportunitytodemonstrateagenuinepassionindeliveringamemorableexperiencetoallourcustomers,aswellasdevelopingyourskillsetwithina luxury setting.
Wearecommittedtodevelopingyourcareerandnurturingyourtalent,regardlessofage;disability;genderreassignment;marriageandcivilpartnership;pregnancyandmaternity;race; religion or belief;sex;sexualorientation.Werespectandembraceeachother’sdifferences,tocreateatrulyinclusiveenvironment.
Inthelastyearalone,ourpeoplehavebeenrecognisedandcelebrated,winningawards for their outstandingcontributionstoRetail,Technology,GlobalHospitality&Tourism,VisualMerchandising&Display,CustomerServiceandLocalCommunityAwards.
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Sales Associate - St Pancras - 40 Hrs employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - St Pancras - 40 Hrs
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's products and their unique stories. This knowledge will help you engage customers effectively and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to deliver exceptional service, which is a key requirement for the Sales Associate position.
✨Tip Number 3
Network with current or former employees of Fortnum & Mason. They can provide valuable insights into the company culture and expectations, helping you tailor your approach.
✨Tip Number 4
Showcase your enthusiasm for luxury retail in your conversations. Employers love candidates who are genuinely excited about the brand and its offerings, so let your passion shine through!
We think you need these skills to ace Sales Associate - St Pancras - 40 Hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Sales Associate. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and sales. Use specific examples that demonstrate your ability to deliver exceptional service and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the products and your commitment to providing a memorable customer experience. Mention why you want to work at Fortnum & Mason specifically and how you align with their values.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for the Product
Fortnum & Mason values a genuine passion for their products. Be prepared to discuss your favourite items and why you love them. This will demonstrate your enthusiasm and help you connect with the interviewers.
✨Emphasise Your People Skills
As a Sales Associate, you'll need to build relationships with customers. Highlight your experience in customer service and provide examples of how you've successfully engaged with clients in the past.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various customer situations. Think of examples where you've gone above and beyond for a customer, as this will showcase your commitment to exceptional service.
✨Research Fortnum & Mason's Values
Understanding the company's commitment to inclusivity and community will help you align your answers with their values. Mention how you can contribute to creating a welcoming environment for all customers.
