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- Tasks: Deliver a luxury experience and craft delicious deli items with care and precision.
- Company: Join the iconic Fortnum & Mason Deli Team in Piccadilly.
- Benefits: Competitive pay, generous discounts, and 28 days holiday plus extra wellbeing days.
- Why this job: Be part of a culinary destination and develop your skills in a vibrant environment.
- Qualifications: Experience in fast-paced food & beverage roles and excellent customer service skills.
- Other info: Inclusive culture with career development opportunities and recognition for outstanding contributions.
Join the Fortnum & Mason Deli Team! Fortnum & Mason’s iconic Food Hall, nestled on the Lower Ground Floor of our Piccadilly flagship store, is celebrated for offering some of the finest and most distinctive deli creations in London. From our hand-folded pies and freshly made pasta to our legendary Scotch eggs and gourmet sandwiches, every item is crafted with care, speed, and a commitment to excellence. Sourced from exceptional independent producers and prepared daily by our expert team, our deli counters are a destination for culinary delight.
We are now seeking a passionate and energetic Sales Associate to join our Deli team on a permanent 37.5-hour contract, based in the heart of Piccadilly.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Deliver a warm, personalised luxury experience to every customer
- Maintain impeccable standards of hygiene, stock, and display
- Work closely with other departments to maintain high standards
- Produce a high volume of freshly prepared items while showcasing our signature bagels, savoury small bites, and vibrant, seasonal salads—all crafted with speed, precision, and care
- Work efficiently under pressure, especially during peak hours, ensuring that every item is made to exacting standards without compromising quality or presentation
What We're Looking For:
- Experience in a fast paced, high volume environment in a similar role in food & beverage
- Proven ability to deliver excellent customer service
- Strong people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Deli - 37.5 Hrs - Piccadilly
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their iconic Deli.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will highlight your passion for delivering a memorable experience.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. It reflects your respect for the brand and the role you're applying for, especially in a luxury environment like Fortnum & Mason.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Fortnum & Mason family right from the start.
We think you need these skills to ace Sales Associate - Deli - 37.5 Hrs - Piccadilly
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about joining our Deli team and delivering a top-notch experience to our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in fast-paced environments. We love seeing how your previous roles have prepared you for the hustle and bustle of our iconic Food Hall!
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We value strong people skills, so share a story or two that showcases your ability to connect with customers and work well in a team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our amazing team at Fortnum & Mason!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Deli Delights
Familiarise yourself with Fortnum & Mason's deli offerings. Understand the unique products they sell, like their hand-folded pies and gourmet sandwiches. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you went above and beyond for a customer, especially in fast-paced environments. This will demonstrate that you can provide the warm, personalised luxury experience they’re looking for.
✨Emphasise Teamwork and Communication
Since the role involves working closely with other departments, be ready to discuss your teamwork experiences. Share specific instances where effective communication led to successful outcomes, especially during busy periods. This will highlight your ability to maintain high standards under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle pressure and maintain quality. Prepare for scenarios like managing a rush of customers or dealing with a difficult situation. Practising your responses will help you stay calm and articulate during the interview.
