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- Tasks: Deliver a luxury experience and craft delicious deli items with care and precision.
- Company: Join the iconic Fortnum & Mason Deli Team in Piccadilly.
- Benefits: Competitive pay, generous discounts, 28 days holiday, and career development opportunities.
- Why this job: Be part of a celebrated team creating culinary delights and making customers smile.
- Qualifications: Experience in fast-paced food environments and excellent customer service skills.
- Other info: Inclusive culture that values diversity and offers growth opportunities.
Join the Fortnum & Mason Deli Team! Fortnum & Mason’s iconic Food Hall, nestled on the Lower Ground Floor of our Piccadilly flagship store, is celebrated for offering some of the finest and most distinctive deli creations in London. From our hand-folded pies and freshly made pasta to our legendary Scotch eggs and gourmet sandwiches, every item is crafted with care, speed, and a commitment to excellence. Sourced from exceptional independent producers and prepared daily by our expert team, our deli counters are a destination for culinary delight.
We are now seeking a passionate and energetic Sales Associate to join our Deli team on a permanent 37.5-hour contract, based in the heart of Piccadilly.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Deliver a warm, personalised luxury experience to every customer
- Maintain impeccable standards of hygiene, stock, and display
- Work closely with other departments to maintain high standards
- Produce a high volume of freshly prepared items while showcasing our signature bagels, savoury small bites, and vibrant, seasonal salads—all crafted with speed, precision, and care
- Work efficiently under pressure, especially during peak hours, ensuring that every item is made to exacting standards without compromising quality or presentation
What We're Looking For:
- Experience in a fast paced, high volume environment in a similar role in food & beverage
- Proven ability to deliver excellent customer service
- Strong people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Deli - 37.5 Hrs - Piccadilly employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Deli - 37.5 Hrs - Piccadilly
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their iconic Deli.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your passion for delivering a memorable experience.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. It reflects your understanding of the luxury experience Fortnum & Mason aims to provide.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for joining the Deli team.
We think you need these skills to ace Sales Associate - Deli - 37.5 Hrs - Piccadilly
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about joining our Deli team and delivering a luxury experience to our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in fast-paced environments. We love seeing how your previous roles have prepared you for the hustle and bustle of our iconic Food Hall!
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We value strong people skills, so share a story or two about how you’ve gone above and beyond for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the heart of Piccadilly!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Deli Products
Familiarise yourself with the deli items Fortnum & Mason offers. Be ready to discuss your favourite products and why they stand out. This shows your passion for food and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond to create a memorable experience for customers, especially in a fast-paced environment.
✨Demonstrate Teamwork
Since the role involves working closely with other departments, be ready to share experiences that highlight your ability to collaborate effectively. Discuss how you’ve contributed to team success in high-pressure situations.
✨Emphasise Flexibility and Adaptability
Fortnum & Mason values flexibility, so be prepared to talk about your availability and willingness to work various shifts. Share instances where you adapted to changing circumstances or took on new responsibilities with enthusiasm.
